Main Responsibilities & Contributions:

• Developing and maintaining vendor scorecard program to measure the nationwide performance of 95 vendors with an emphasis on Time, Quality, Support, and Compliance improving overall performance by 40%.
• Working with key stakeholders and vendors to establish annual goals/objectives and monitoring progress throughout the year, including providing course-correction guidance as warranted to guarantee agreed service.
• Educating and partnering with Process Owners to conduct Initial risk assessments on Third Parties during the on-boarding process and ongoing risk assessment through the duration of the Third Party relationship.
• Constantly improving communication between Technology and Front Office Business functions, working through Business Partners (Process Owners) and Technology Managers.

Main Responsibilities & Contributions:

• Successfully negotiated a multi-year IT outsourcing contract that resulted in a savings of $1M over the term of the agreement.
• Established effective partnerships with external suppliers, ensuring there was a shared vision and priorities and effective ways of working as appropriate.
• Maintained a relationship with these suppliers and ensured processes and procedures for regular supplier contract reviews are in place.
• Managed the budgeting and operational costs of the third party delivered services.
• Ensured that the supplier invoicing process was managed correctly and matched the supply of services.
• Worked with the procurement and security functions to build effective supplier assurance processes and mitigate supply chain risk.
• Worked with suppliers to build management reporting which allowed for correct deal monitoring, service consumption analysis, and facilitated matching upcoming demand.

Certificate of Appreciation to a PostGraduate student for special contribution in IDA activities.