• Manage and inspire team of 25 staff across customer service, finance, and logistics.
• Coach, mentor, and train employees by observation, 1:1 feedback, and leading by example.
• Implemented initiatives such as click-to-collect 24/7 parcel box and overhauled store planogram; increased sales 500% to $5M (2011), $12M (2012), and $15M (August 2013).
• Consistently exceed monthly store goals; achieved 212% of target in September 2014.
• Introduced monthly product workshops for staff to increase product knowledge and awareness.

• Led team of 15 customer service, delivery, finance, and operations employees.
• Implemented and maintained highest service standards; store held average 91% satisfaction rate in customer surveys.
• Introduced layaway service, which directly increased sales by 32% in < 12 months.
• Actively promoted positive work environment by recognizing outstanding performance through employee of the month awards, bonuses and perks, and provision of on-the-job training.
• Proudly maintained 89% employee retention rate per 2-year period.

Dean's List 2002 and 2006

Clubs and Societies: Business Club, Economics Society