Supervisor Resume Sample

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Supervisor Resume Sample (Full Text Version)

WERNER RICHLI

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

I am an energetic Store Supervisor with 14 years of experience in dynamic retail settings. I excel at all aspects of running profitable operations, recruiting and retaining talented staff, streamlining procedures, introducing exciting initiatives, maintaining exceptionally high customer satisfaction levels, and smashing monthly targets.

CORE QUALIFICATIONS

A confident communicator with excellent organisational and problem-solving skills and a real 'can do' attitude.
An inquisitive mind with a fantastic eye for detail.
Proven ability to provide great customer experiences that build loyalty and deliver results.
Exceptional ability to achieve and exceed ambitious sales targets.
Passionate about introducing sustainable improvements, innovations, and sales solutions.

Work Experience

09/2015 - present, Store Supervisor, Hunter Boot, Leicester, United Kingdom

Manage and inspire team of 25 staff across customer service, finance, and logistics.
Coach, mentor, and train employees by observation, 1:1 feedback, and leading by example.
Implemented initiatives such as click-to-collect 24/7 parcel box and overhauled store planogram; increased sales 500% to $5M (2011), $12M (2012), and $15M (August 2013).
Consistently exceed monthly store goals; achieved 212% of target in September 2014.
Introduced monthly product workshops for staff to increase product knowledge and awareness.

01/2007 - 08/2015, Store Supervisor, Under Armour, London, United Kingdom

Led team of 15 customer service, delivery, finance, and operations employees.
Implemented and maintained highest service standards; store held average 91% satisfaction rate in customer surveys.
Introduced layaway service, which directly increased sales by 32% in < 12 months.
Actively promoted positive work environment by recognizing outstanding performance through employee of the month awards, bonuses and perks, and provision of on-the-job training.
Proudly maintained 89% employee retention rate per 2-year period.

Skills

Languages

English

Spanish

Education

09/2002 - 08/2006, Bachelor of Business Administration, University of Leicester, Leicester, United Kingdom

Dean's List 2002 and 2006

Clubs and Societies: Business Club, Economics Society

Hobbies

Exploring distant lands

Getting lost in a good book

Capturing moments

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