Customer Care Representative Resume Template

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Customer Care Representative Resume Template (Text version)

CORMAC WERNER

E-mail: hello@kickresume.com
Phone: 555-555-5555

PROFILE SUMMARY

Customer Service Representative with over 6 years of experience in fast changing call service environment. "A happy customer, is a loyal customer", is a motto which drives me every day, even in solving difficult and stressful situations, to provide best results possible. Received 98% positive customer survey ratings at Dell Technology Inc. Familiar with major customer service software, conflict resolution and possess a positive attitude with the ability to keep a cool head in the midst of crisis. Seeking to use proven Customer Service to fill the leader role in a new company.

PROFESSIONAL EXPERIENCE

09/2015 - 07/2018, Customer Care Representative, Dell Technologies Inc., Dublin, UK

Increased customer retention by 25% and added new customers increasing company production by 20%. Recognized as #1 Customer Service Rep, out of 15

reps in the division, in 2014. The ranking was based on customer satisfaction, speed of

resolution and availability.

Responsibilities:

  • Handled 90 plus calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
  • Described product to customers and accurately explained details and care of merchandise.
  • Organized customer information and account data for business planning and customer service purposes.
  • Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items.
01/2013 - 06/2015, Customer Care Representative, Amazon Inc, Dublin, UK

Achievements:

Resolved an average of 250 inquiries in any given week and consistently met performance KPIs in all areas (speed, accuracy, and volume).

Daily Responsibilities:

  • Answered the calls and listened to client concerns regarding their accounts.
  • Responded to client inquiries about the status of their order through phone, chat, or e-mail.
  • Identified the actions necessary in order to obtain the results needed by the customer.

EDUCATION

09/2008 - 10/2012, Bachelor's of Arts, Communications, University of Dublin, London, United Kingdom

Deans scholarship recipient

02/2004 - 07/2008, College Diploma, Townsend Harris High School, Dublin, UK

AWARDS

2015, EMPLOYEE OF THE MONTH, Dell Technologies Inc.
2013, "FASTEST LEARNER", Amazon, Inc.

SKILLS

Systems
Microsoft Office Suite
Salesforce
Stock Records Management
Order Fulfilment
Languages
English
Spanish
French

Strengths

Client Relations - 94%
Customer Complain Resolution - 92%
Exceptional telesales skills - 87%

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