Technical Support Representative Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

Feb. 29, 2024

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Technical Support Representative Resume Sample (Full Text Version)

Robert Techssuper

Address: 9999, Bronx, NY

Email address: hello@kickresume.com

Phone number: 999-999-9999

Profile

Energetic and enthusiastic Technical Support Representative with three years of experience in customer service. Able to quickly diagnose product issues and explain situations in a concise and simple way.

Education

01/2017 - present, Computer Science and Information Security, John Jay College of Criminal Justice, Manhattan, NY

07/2013 - 01/2016, Multimedia Programming and Design, Borough of Manhattan Community College, Manhattan, NY

Dean’s List – Spring 2014

Work experience

11/2015 - present, Entrepreneur, RJ Media Consulting, Bronx, NY

Build a web presence from the ground up, from concept, navigation, layout and programming to UX and SEO
Develop a dynamic, secure web site on Wordpress
Create and maintain the web presence for a list of clients
Build e-commerce web site on Wordpress for client
Contact clients to obtain more information and discuss design options.
Carry out SEO, Internet marketing, and the latest social media trends
Executed digital photography work flow: capturing, editing, and backup

11/2015 - present, Technical Support, Innovation Computer Consulting, Manhattan, NY

Provide support and maintenance services for a computer network with 60+ end users. Responded immediately to emergency situations with sensitivity to deadlines and company needs. Investigate, test, and implement improvements to existing work procedures. Replace any defective hardware for, computers, and laptops: foster clear communications, maintain excellent staff, and team working relations.

Administer management of Google Apps for Business/ work
Execute management of Windows Accounts through Active Directory
Process and successful resolved a high income of trouble tickets via phone, remote or on site technical support
Run computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment)
Troubleshooting computers to fix Hardware/Software issues
Install new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed
Perform tests on computer equipment and programs
Set up printer and replace ink and paper when needed
Set up work Cell Phones and Hotspot
proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets, along with routing, switching, and firewalls
Prepare and develop class curriculum and present the material

09/2014 - 11/2014, Retail Sales Associate, Metro PCS, Bronx, NY

Efficiently operated the POS system and cash register to collect cash payments from customers or charged purchases to customers' credit cards and provided customers with receipts
Cleaned and maintained office, as well as the surrounding store area
Maintained floor stocking levels
Provided the highest level of customer service to members, including sharing product information with customers
Completed the shift check-in procedures before starting the shift and completed check-out procedures at the end of the shift

Skills

Other Languages

Spanish

English

Microsoft Office

Word

Excel

PowerPoint

Outlook

Operating Systems

Mac OS Sierra

Mac OS X Yosemite

Mac OS X Mavericks

Mac OS X Lion

Windows 7

Windows 10

Chrome OS

Programming

HTML5

CSS3

Wordpress

JavaScript

Java

c++

Adobe

Photoshop

InDesign

Illustrator

Dreamweaver

Certifications

04/2015, Google Apps Certified Administrator, Google for Work

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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