Technical Support Representative Resume Sample

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Technical Support Representative Resume Sample (Text version)

Robert Techssuper

Address: 9999, Bronx, NY
Email address: hello@kickresume.com
Phone number: 999-999-9999

Profile

Energetic and enthusiastic Technical Support Representative with three years of experience in customer service. Able to quickly diagnose product issues and explain situations in a concise and simple way.

Education

01/2017 - present, Computer Science and Information Security, John Jay College of Criminal Justice, Manhattan, NY
07/2013 - 01/2016, Multimedia Programming and Design, Borough of Manhattan Community College, Manhattan, NY
  • Dean’s List – Spring 2014

Work experience

11/2015 - present, Entrepreneur, RJ Media Consulting, Bronx, NY
  • Build a web presence from the ground up, from concept, navigation, layout and programming to UX and SEO
  • Develop a dynamic, secure web site on Wordpress
  • Create and maintain the web presence for a list of clients
  • Build e-commerce web site on Wordpress for client
  • Contact clients to obtain more information and discuss design options.
  • Carry out SEO, Internet marketing, and the latest social media trends
  • Executed digital photography work flow: capturing, editing, and backup
11/2015 - present, Technical Support, Innovation Computer Consulting, Manhattan, NY

Provide support and maintenance services for a computer network with 60+ end users. Responded immediately to emergency situations with sensitivity to deadlines and company needs. Investigate, test, and implement improvements to existing work procedures. Replace any defective hardware for, computers, and laptops: foster clear communications, maintain excellent staff, and team working relations.

  • Administer management of Google Apps for Business/ work
  • Execute management of Windows Accounts through Active Directory
  • Process and successful resolved a high income of trouble tickets via phone, remote or on site technical support
  • Run computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment)
  • Troubleshooting computers to fix Hardware/Software issues
  • Install new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed
  • Perform tests on computer equipment and programs
  • Set up printer and replace ink and paper when needed
  • Set up work Cell Phones and Hotspot
  • proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets, along with routing, switching, and firewalls
  • Prepare and develop class curriculum and present the material
09/2014 - 11/2014, Retail Sales Associate, Metro PCS, Bronx, NY
  • Efficiently operated the POS system and cash register to collect cash payments from customers or charged purchases to customers' credit cards and provided customers with receipts
  • Cleaned and maintained office, as well as the surrounding store area
  • Maintained floor stocking levels
  • Provided the highest level of customer service to members, including sharing product information with customers
  • Completed the shift check-in procedures before starting the shift and completed check-out procedures at the end of the shift

Skills

Other Languages
Spanish
English
Microsoft Office
Word
Excel
PowerPoint
Outlook
Operating Systems
Mac OS Sierra
Mac OS X Yosemite
Mac OS X Mavericks
Mac OS X Lion
Windows 7
Windows 10
Chrome OS
Programming
HTML5
CSS3
Wordpress
JavaScript
Java
c++
Adobe
Photoshop
InDesign
Illustrator
Dreamweaver

Certifications

04/2015, Google Apps Certified Administrator, Google for Work

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