• Handled any customer inquiries via phone or email, ensuring that their needs and requirements were always met.
• Worked on the improvement of customer satisfaction with provided services - increased the satisfaction from 87% to 95% within just one year.
• Demonstrated exceptional communication and organizational skills and maintained relevant documents and files.
• Trained and supervised new staff and produced detailed reports and statements.
• Awarded the Employee of the Month for constantly performing great work and meeting all assigned targets.

First Class Honours (Top 5% of the Programme)

Clubs and Societies: Business Club, Economics Society, Marketing Society

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2014 Principal's Award winner for achieving extraordinary academic results

Extracurricular Activities: Fitness Club, Math Society, Tennis Club