Modern Call Center Resume Sample

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Modern Call Center Resume Sample (Text version)

Amaranto Renno

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Outgoing and performance-driven Call Center Representative offering a proven track record of success in communicating with customers and resolving any of their problematic issues. An effective team player with excellent analytical skills and the important ability to operate in fast-paced and deadline-driven environments.

Work experience

06/2019 - 06/2020, Call Center Representative, RFJ Group, Inc., Glasgow, United Kingdom
  • Handled any customer inquiries via phone or email, ensuring that their needs and requirements were always met.
  • Worked on the improvement of customer satisfaction with provided services - increased the satisfaction from 87% to 95% within just one year.
  • Demonstrated exceptional communication and organizational skills and maintained relevant documents and files.
  • Trained and supervised new staff and produced detailed reports and statements.
  • Awarded the Employee of the Month for constantly performing great work and meeting all assigned targets.

Education

09/2015 - 05/2019, Business & Management, University of Glasgow, Glasgow, United Kingdom

First Class Honours (Top 5% of the Programme)

Clubs and Societies: Business Club, Economics Society, Marketing Society

09/2011 - 05/2015, Gymnasium, State High School Giovanni Berchet, Milan, Italy

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2014 Principal's Award winner for achieving extraordinary academic results

Extracurricular Activities: Fitness Club, Math Society, Tennis Club

Skills

Languages
Italian
English
Spanish
Software Skills
MS Office
Five9
Zendesk
LiveAgent
Soft Skills
Analytical Skills
Attention to Detail
Communication Skills
Good Team Player
Problem-solving
Time Management

Volunteering

09/2016 - 05/2018, Senior Living Assistant, University of Glasgow, Glasgow, United Kingdom

Certificates

10/2019, Certified Customer Support Expert, ICSA

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