Cruise Director Resume Sample

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Cruise Director Resume Sample (Full Text Version)

Zenobia Thistlewood

Email address:
Phone number: 999-999-999


09/2013 - 06/2016, Bachelor in Entertainment Management, Stanford University, Stanford, United States
  • GPA 4.0 (Top 1% of the Program)
  • The 2015 Academic Excellence Award winner

Work Experience

03/2020 - present, Cruise director, Norwegian Cruise Line, Miami, United States
  • Led a team of 20 crew members, coordinating daily activities and ensuring exceptional customer service throughout the cruise, resulting in a 20% increase in guest satisfaction ratings.
  • Developed and implemented innovative entertainment programs and onboard events, resulting in a 25% increase in onboard revenue and a memorable experience for over 2,000 passengers.
  • Conducted regular staff training sessions, focusing on customer service skills, safety procedures, and emergency response protocols, resulting in a 15% improvement in overall crew performance and guest safety.
07/2016 - 02/2020, Cruise director, Royal Caribbean International, Miami, United States
  • Orchestrated and executed dynamic onboard entertainment programs, ensuring a memorable experience for passengers, through effective coordination and management of performers and production teams.
  • Developed and implemented engaging daily activity schedules, encompassing a diverse range of events and excursions, to enhance guest satisfaction and promote the cruise line's brand.
  • Led a team of onboard staff members, providing guidance, training, and support to ensure exceptional customer service delivery and continuous improvement in passenger satisfaction ratings.
  • Collaborated with various departments, such as food and beverage, housekeeping, and operations, to ensure seamless coordination and execution of onboard events, resulting in increased guest engagement and positive reviews.


Computer Skills
Microsoft Word
Microsoft Teams
Final Cut Pro


Leadership, organization, communication
Event planning, customer service, problem-solving
Public speaking, time management, multitasking


Cultivating plants
Experimenting with recipes and cooking
Enjoying barefoot walking
Position Overview:

A Cruise Director is the ultimate entertainer and coordinator aboard a cruise ship. They are responsible for planning and executing an array of activities and events to ensure passengers have a memorable experience. From hosting shows and parties to organizing shore excursions, the Cruise Director keeps passengers engaged and entertained. They also serve as a point of contact for guest inquiries and complaints, ensuring exceptional customer service. This role demands excellent communication, leadership, and problem-solving skills, as well as boundless enthusiasm for creating unforgettable cruise vacations.

Tomas is the CMO and co-founder of Kickresume, the company that has already helped nearly 4,000,000 job seekers land their dream jobs. Although these days his role revolves mostly aroun Kickresume's marketing strategy, he still likes to share his extensive knowledge of resumes and personal branding with job seekers around the world. Also, due to the nature of his work, he consumes an unhealthy resume-related content on daily basis. 

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