Cruise Director Resume Sample

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Written by Tomáš Ondrejka

Co-Founder and CMO

Feb. 29, 2024

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Cruise Director Resume Sample (Full Text Version)

Zenobia Thistlewood

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Education

09/2013 - 06/2016, Bachelor in Entertainment Management, Stanford University, Stanford, United States

GPA 4.0 (Top 1% of the Program)
The 2015 Academic Excellence Award winner

Work Experience

03/2020 - present, Cruise director, Norwegian Cruise Line, Miami, United States

Led a team of 20 crew members, coordinating daily activities and ensuring exceptional customer service throughout the cruise, resulting in a 20% increase in guest satisfaction ratings.
Developed and implemented innovative entertainment programs and onboard events, resulting in a 25% increase in onboard revenue and a memorable experience for over 2,000 passengers.
Conducted regular staff training sessions, focusing on customer service skills, safety procedures, and emergency response protocols, resulting in a 15% improvement in overall crew performance and guest safety.

07/2016 - 02/2020, Cruise director, Royal Caribbean International, Miami, United States

Orchestrated and executed dynamic onboard entertainment programs, ensuring a memorable experience for passengers, through effective coordination and management of performers and production teams.
Developed and implemented engaging daily activity schedules, encompassing a diverse range of events and excursions, to enhance guest satisfaction and promote the cruise line's brand.
Led a team of onboard staff members, providing guidance, training, and support to ensure exceptional customer service delivery and continuous improvement in passenger satisfaction ratings.
Collaborated with various departments, such as food and beverage, housekeeping, and operations, to ensure seamless coordination and execution of onboard events, resulting in increased guest engagement and positive reviews.

Skills

Languages

English

Spanish

French

Computer Skills

Microsoft Word

Eventbrite

Microsoft Teams

Final Cut Pro

Strengths

Leadership, organization, communication

Event planning, customer service, problem-solving

Public speaking, time management, multitasking

Hobbies

Cultivating plants

Experimenting with recipes and cooking

Enjoying barefoot walking

Position Overview:

A Cruise Director is the ultimate entertainer and coordinator aboard a cruise ship. They are responsible for planning and executing an array of activities and events to ensure passengers have a memorable experience. From hosting shows and parties to organizing shore excursions, the Cruise Director keeps passengers engaged and entertained. They also serve as a point of contact for guest inquiries and complaints, ensuring exceptional customer service. This role demands excellent communication, leadership, and problem-solving skills, as well as boundless enthusiasm for creating unforgettable cruise vacations.

Tomáš Ondrejka

Co-Founder and CMO

Tomas is the CMO and co-founder of Kickresume, the company that has already helped nearly 4,000,000 job seekers land their dream jobs. Although these days his role revolves mostly around Kickresume's marketing strategy, he still likes to share his extensive knowledge of resumes and personal branding with job seekers around the world. Also, due to the nature of his work, he consumes an unhealthy resume-related content on daily basis.

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