Customer Service Officer Resume Example

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Customer Service Officer Resume Example (Full Text Version)

Nikola Batur

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Knowledgeable and dedicated Customer Service Officer with a comprehensive background in managing multiple customer service functions, resolving any customer complaints, and promoting new products and services. Possess a Business Administration degree from a well-known university and important ability to remain calm in stressful situations. Great communicator with a highly professional attitude and excellent time management skills.

Work experience

08/2017 - 08/2019, Customer Service Officer, Enterprise Community Partners, Inc., Atlanta, GA, United States
  • Communicated and worked closely with customers to ensure great customer experience and resolved any customer issues and problems.
  • Supervised multiple customer service functions, promoted the company's products and services, conducted monthly reports, and presented results to managers.
  • Developed and implemented new policies which led to a significant increase in customer satisfaction with provided services - grew by 14% in 2018.
  • Answered the phone, responded to emails, handled mail, and executed other administrative tasks as assigned by supervisor.
  • Recognized by executives for performing great work.

Education

09/2013 - 05/2017, Business Administration, Lancaster University, Lancashire, United Kingdom

First Class Honours (Top 15% of the Programme)

The 2016 Academic Excellence Award winner

Clubs and Societies: Business Club, Psychology Society, Tennis Club

09/2009 - 05/2013, High School, First Private Gymnasium, Varazdin, Croatia

The 2012 Principal's Award winner for the 1st prize in the National Aerobics Competition

Activities: Aerobics Club, Astronomy Society, Physics Society

Skills

Languages
Croatian
English
German
Computer Skills
Microsoft Office
Freshdesk, Zoho Desk
FreshService, Zendesk
LiveAgent, HelpScout
Life Skills
Ability to Work under Pressure
Communication Skills
Complaint Handling
Detail-oriented
Organizational Skills
Teamwork
Time Management

Volunteering

09/2015 - 05/2016, Vice President, Lancaster University Tennis Club, Lancashire, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, Customer Service Institute of United Kingdom
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