Greetings!

I am excited to be applying for the Customer Service Officer job at Partas Partners, Inc., as I am confident that I not only meet all requirements described in the job ad but can also bring to your firm multiple other qualities and skills which might prove to be very beneficial while executing any duties associated with the role.

As mentioned in my enclosed CV, I worked as a Customer Service Officer at Enterprise Community Partners, Inc. for two years and during my time there, I had a great chance to work on multiple interesting projects which helped me to further develop my industry knowledge and gain valuable experience in different aspects of customer service. Besides performing various clerical duties, such as answering the phone and responding to emails, I also proactively participated in the development of new processes and procedures which led to a significant 14% increase in customer satisfaction with provided services. On top of that, I supervised multiple customer service functions and conducted detailed reports on the progress of the assigned projects.

I am the Lancaster University graduate with a Business Administration degree. At the university, I won the 2016 Academic Excellence Award for achieving exceptional results. I am a native Croatian speaker with a proficiency in English and German. In addition, I am possessing well-developed communication and complaint-handling skills, a great work ethic, and an important ability to remain calm in stressful situations. Finally, I am a performance-driven professional looking for a job within a company which offers flexibility and opportunity to grow both professionally and personally, which I believe Partas Partners, Inc. does.

I would greatly appreciate a chance to talk more in person and I look forward to hearing from you!

Kind regards,

Nikola Batur