Dear Hiring Manager,

I would like to express my interest and would like the opportunity to apply my expertise in the industry. While reviewing the job description, I was thrilled to discover how well my experience aligns with your requirements and I feel that your core mission and culture suit what I have to offer as a professional.

Previously, in my role as Referencing Executive, I exercised a calculated and methodical approach to problem-solving leading to improved results. I am independently motivated but can collaborate productively within teams. Additionally, I am knowledgeable in the best customer service standards & great communication skills. I have previously managed to get hundreds of inbound customers happy with their experience which led to increased satisfaction ratios for the company.

As an adept Customer Service Advisor, I have a well-rounded background in handling complicated and heavy calls with customers, and refined talents in multitasking and customer service, and from my previous referencing executive role at Goodlord & Customer Service role at King’s College London, I have been fully trained and gained advanced experiences in physical communications with the customers, answering high volumes of emails and also handling the calls/chats. I am fully familiar with all Microsoft softwares and can handle the analysis of heavy spreadsheets in Excel, and am also trained and experienced with other softwares such as Sales Force, Podio, Zendesk, and others such as RMS/Mercury 3. Some of my other skills include; detailed Equifax credit assessments, ID verification, employment and income assessments & residential History checks.

These make me an ideal fit for the Customer Service Advisor position. In addition, I am a proven expert in customer service and a consistent collaborator. My previous roles have strengthened my abilities in communication and decision-making, including focused attention to detail and accuracy. 

I am thrilled at the prospect of bringing my talents to your company. Please contact me at your earliest convenience to further discuss how my work history and personality fit the Customer Service Advisor role.

Thank you for your time and consideration.

Yours sincerely, 

Adrien Aedi