Free Customer Support CV Example

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Free Customer Support CV Example (Full Text Version)

Simona Petrova

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Experienced and results-oriented Customer Support Coordinator with excellent leadership skills and a bachelor's degree in Business Administration from the Washington State University. The Employee of the Year Award winner offering a pro-active approach and the crucial ability to function well in deadline-driven team environments.

Work experience

06/2015 - 06/2020, Customer Support Coordinator, LAWW Group, Inc., Pullman, WA, United States
  • Coordinated and supervised the Customer Support team, ensuring that the company's high standards were always met.
  • Hired and trained new personnel and worked on the improvement of customer satisfaction with provided services - increased the satisfaction from 85% to 97% in 2019.
  • Prepared monthly reports, maintained relevant databases, and led weekly team meetings.
  • Collaborated and worked closely with colleagues from other departments and executed other tasks as required.
  • Awarded the Employee of the Month twice and the Employee of the Year once for achieving extraordinary results.

Education

09/2011 - 05/2015, Business Administration, Washington State University, Pullman, WA, United States

GPA: 3.98 (Top 2% of the Program)

Clubs and Societies: Golf Club, Marketing Society, TEDx Club

09/2007 - 05/2011, Gymnasium, High School 81 Victor Hugo, Sofia, Bulgaria

The 2010 Principal's Award winner for representing the school at multiple national business competitions

Extracurricular Activities: Aerobics Club, Business Club, Film Society

Skills

Languages
Bulgarian
English
Spanish
Software Skills
MS Office
HubSpot Service Hub
TeamSupport
SysAid
LiveAgent

Strengths

Ability to prioritize
Adaptable
Communication
Decision making
Efficiency
Management
Organization
Persistence

Volunteering

09/2013 - 05/2014, Vice President, Washington State University Marketing Society, Pullman, WA, United States

Certificates

05/2020, Certified Leadership & Organization Expert, International Society of Business Leaders
02/2015, Driving License, Driving School
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