Free Customer Support CV Example

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Free Customer Support CV Example (Full Text Version)

Simona Petrova

Email address:
Phone number: 555-555-5555


Experienced and results-oriented Customer Support Coordinator with excellent leadership skills and a bachelor's degree in Business Administration from the Washington State University. The Employee of the Year Award winner offering a pro-active approach and the crucial ability to function well in deadline-driven team environments.

Work experience

06/2015 - 06/2020, Customer Support Coordinator, LAWW Group, Inc., Pullman, WA, United States
  • Coordinated and supervised the Customer Support team, ensuring that the company's high standards were always met.
  • Hired and trained new personnel and worked on the improvement of customer satisfaction with provided services - increased the satisfaction from 85% to 97% in 2019.
  • Prepared monthly reports, maintained relevant databases, and led weekly team meetings.
  • Collaborated and worked closely with colleagues from other departments and executed other tasks as required.
  • Awarded the Employee of the Month twice and the Employee of the Year once for achieving extraordinary results.


09/2011 - 05/2015, Business Administration, Washington State University, Pullman, WA, United States

GPA: 3.98 (Top 2% of the Program)

Clubs and Societies: Golf Club, Marketing Society, TEDx Club

09/2007 - 05/2011, Gymnasium, High School 81 Victor Hugo, Sofia, Bulgaria

The 2010 Principal's Award winner for representing the school at multiple national business competitions

Extracurricular Activities: Aerobics Club, Business Club, Film Society


Software Skills
MS Office
HubSpot Service Hub


Ability to prioritize
Decision making


09/2013 - 05/2014, Vice President, Washington State University Marketing Society, Pullman, WA, United States


05/2020, Certified Leadership & Organization Expert, International Society of Business Leaders
02/2015, Driving License, Driving School
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