BlueLink International Customer Care Officer Resume Example

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BlueLink International Customer Care Officer Resume Example (Full Text Version)

Won Sun

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Qualified graduate from the University of Nevada, Las Vegas majored in Hotel Administration – Meetings & Events Management with previous hospitality, translation & interpretation and customer service working backgrounds. Fluent in English & Korean, and intermediate in Japanese. Proficient in MS Office and LMS.

Recent Work History

08/2017 - 04/2018, Interpreter, Korea Express Pro-Women's Volleyball Club, Gimcheon, Korea
  • Interpreted communication between an international player and the team.
  • Assisted an international player's living and adaptation in Korea and with team.
  • Created and initiated harmonized working atmosphere that led to win champions for regular and champion's leagues, and assisted my foreign player to achieve various awards like MVPs, MIP, Best 7 during the season.
  • Attracted the most audience with average 3,000 to 4,000 per match and increased average TV viewing rate in 0.6% compared to pervious season that also increased in popularity of pro-women's volleyball.
02/2015 - 10/2015, Agent/Interpreter, Korea Tourism Organization (KTO), Wonju, Korea
  • Responsible for online tourism data management including monitoring, correcting, distributing and devloping.
  • Assisted in coordinating familiarization trips in collaboration with Korean local tourism departments to help promote Korean tourism spots.
  • Translated English communication within the team as necessary by phone or e-mail.
  • Participated actively on SNS or mobile app renewal projects by reviewing and providing feedbacks about UI design, functions, structures, and etc.
  • Assisted team's general administration works like office supply management/arrangement, meeting/events preparation, documents collection/submission to upper division, etc.
05/2013 - 05/2014, Translator/Agent, Korea International Trade Association (KITA), Seoul, Korea
  • Translated import regulation or trade commerce documents from WTO, or international government resources, from English to Korean or vice versa.
  • Assisted in coordinating 25 or more industrial department meetings, business dialogues and etc from preparation to wrap-up.
  • Managed over 200 import regulation items against Korea on website, monitored its changes and updated information for members and relevant parties.
  • Edited weekly, monthly, and yearly e-newsletter, reports, and booklet in regards to import regulation status against Korea.

Education

08/2008 - 05/2011, Bachelor of Science, University of Nevada, Las Vegas, Las Vegas, United States
  • Major in Hotel Administration - Meetings & Events Management
  • Completed 1,000 hours of hands-on work experience in hospitality industry

Strengths

Adaptable
Communication
Multitasking
Resolving customer complaints
Teamwork
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