Greetings!

I am writing this letter in response to the opening for a Call Center Agent job at Mexx, Inc. in Kuala Lumpur, Malaysia. Based on the requirements described by you in the job ad, which has been posted and promoted on Indeed.com, I believe that I possess everything necessary to successfully execute the role and all associated tasks or duties.

To shortly introduce myself, I am a dedicated and self-driven individual with a strong determination to succeed and perform excellent work. I have worked as a Call Center Agent at Coinme, Inc. and REDX, Inc. for more than three years combined and am therefore skilled in various aspects of this job. I excel at providing high standard customer service to maximize customer satisfaction, managing the HIPPA level client data, creating and implementing new procedures and processes, and executing various administrative tasks. On top of that, I am offering exceptional critical thinking skills and the important ability to work and perform well in team environments.

I am a native Malay speaker with a proficiency in English and Spanish. Moreover, I possess the experience in using various industry software programs, such as Microsoft Office, Talkdesk, Vanilla Soft, Procedure Flow, and Aircal at an expert level. Finally, I am a holder of a well-known Customer Service Certification from the New Skills Academy. Offering a highly professional attitude, exceptional work ethic, and well-developed multitasking and communication skills, I am looking for a job within the company which offers flexibility and opportunity to grow both professionally and personally.

I have enclosed my resume for your further review. Thank you for your time and consideration and I am excited to hear back from you soon.

Sincerely,

Catarina Japon