Customer Care Manager Resume Sample (Text version)
Address: Mustinsuontie 76, 99870, Salo, Finland
Email address: firstname.lastname@example.org
Phone number: 041 690 3532
Detail-oriented and results-driven Customer Care Manager skilled at training and coordinating customer service representatives, improving the quality and efficiency of customer service, and conducting performance reviews and feedback. Offering a highly professional attitude, excellent communication/leadership skills, and ability to perform well in a team and remain calm under pressure.
07/2016 - 04/2019, Customer Care Manager, Douglas Jackson, Ltd, Salo, Finland
- Communicated with customers via phone or email and provided high-quality support and resolution to their issues.
- Hired, trained, and coordinated more than 70 Customer Service Representatives from around the world, ensuring that the company's high standards were met.
- Worked on the improvement of all customer service processes in order to increase efficiency and customer satisfaction.
- Conducted monthly and annual performance reviews and pro-actively participated in weekly team meetings with executives.
- Assisted in sales, collected feedback from clients, and performed other duties as required.
- Increased customer satisfaction with customer service from 78% in 95% within 2 years.
09/2012 - 05/2016, Business Administration, University of Mannheim, Mannheim, Germany
GPA: 3.98 (Top 5% of the Program)
Clubs and Societies: Business Club, Marketing Society, Tennis Club
09/2008 - 05/2012, High School, Salo Upper Secondary School, Salo, Finland
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
Adobe Experience Manager
Ability to Work under Pressure
09/2010 - 05/2012, Class President, Salo Upper Secondary School, Salo, Finland
06/2016, Certified Customer Service Manager, Customer Service Institute