Client Engagement Manager Resume Sample (Text version)
Address: 75 boulevard Amiral Courbet, 44700, Montpellier, France
Email address: firstname.lastname@example.org
Phone number: 02.64.64.50910
Hard-working and dedicated Client Engagement Manager who excels at maintaining excellent customer satisfaction, building professional relationships, and providing beneficial advice to clients on any issues. Possess great leadership skills, extensive communication skills, strong customer orientation, and significant ability to perform well in a team.
08/2017 - 03/2019, Client Engagement Manager, GP Strategies Corporation, Montpellier, France
- Maintained all-time great customer satisfaction, collected feedback from clients, and worked on demand planning.
- Was responsible for various daily business operations and developed new pricing models.
- Provided beneficial recommendations and advice to clients, managed four internal sales teams.
- Increased customer satisfaction rate from 75% to 87% in 2018.
06/2015 - 08/2017, Client Engagement Manager, Clark Wood, Inc., Montpellier, France
- Was in charge of communications between clients and technology, accounting, and other business lines at the company.
- Served as the first point of contact for all customers and resolved any problematic issues.
- Developed client status reports and maintained business relationships with key clients.
- Awarded Employee of the Month twice for performing great work.
09/2011 - 05/2015, International Management, Montpellier Business School, Montpellier, France
Top 10% of the Programme
Clubs and Societies: Business Club, Entrepreneurship Society, Tennis Club
09/2007 - 06/2011, Gymnasium, Szent Istvan Secondary School, Debrecen, Hungary
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
letzNav, CMNTY Platform
06/2012 - 08/2012, French Tutor, Go Overseas, Suva, Fiji
08/2014, Leadership and Management Certificate, MIT Sloan Executive Education
Exploring distant lands
Feeling the music
Every kind of sport