Customer Success Manager Resume Example

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Written by Milan Šaržík, CPRW
Certified Professional Résumé Writer
April 19, 2023
Customer Success Manager Resume Example
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Customer Success Manager Resume Example (Full Text Version)

Ulrik Hjorth

Address: Westzaanstraat 10, 1013 NG, Maastricht, Netherlands
Email address: ulrikhjort@gmail.com
Phone number: 0489 58 66 77

Profile

Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events and meetups. Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people.

Work experience

10/2017 - 02/2019, Customer Success Manager, Be-IT Resourcing, Inc., Maastricht, Netherlands
  • Worked with colleagues on the development, implementation, and maintenance of customer first culture; maintained the business for over 50 existing accounts across the Maastricht area.
  • Organised meetups and various events; supported clients and using own knowledge and expertise resolved any problematic issues.
  • Generated market research to identify business trends, provided business updates to existing clients, and conducted customer feedback in order to discover potential areas of improvement.
  • Increased sales by 25% in 2018 by implementing a new sales strategy and original email marketing campaign.
  • Recognized by executives and ranked as a #1 Manager at the company.
06/2016 - 09/2017, Customer Success Manager, Ascensos, Inc., Maastricht, Netherlands
  • Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
  • Developed new customer training sessions, conducted webinars and workshops for new clients.
  • Collaborated with the Marketing Department on new promotional campaigns in order to generate awareness.
  • Ensured all-time positive customer experience by communication and maintaining professional relationships.
  • Awarded Employee of the Month twice for performing great work.

Education

09/2015 - 05/2016, International Business Management, Maastricht University, Maastricht, Netherlands

Master's degree

Activities: Business Club, Economics Society

09/2011 - 05/2015, International Business Administration, Erasmus University, Rotterdam, Netherlands

Bachelor's degree

Clubs and Societies: Economics Society, European Society, Football Team

09/2009 - 06/2011, IB Diploma Programme, Birkerod Gymnasium, Birkerod, Denmark

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Skills

Languages
Danish
English
German
Computer Skills
Microsoft Office
Gainsight, ChurnZero
ClientSuccess, Totango
CustomerGauge
Interpersonal Skills
Customer Orientation
Communication Skills
Leadership Skills
Teamwork
Time Management

Volunteering

09/2013 - 05/2015, Class Representative, Erasmus University, Rotterdam, Netherlands

Certificates

08/2016, Cisco Customer Success Manager Specialist, Cisco Systems, Inc.

Hobbies

Exploring distant lands
Capturing moments
Football
Position Overview:

Customer Success Manager

Customer success managers are responsible for ensuring the success and satisfaction of customers. They work closely with customers to understand their needs and goals, and provide them with the necessary support and guidance to achieve those goals. Customer success managers are responsible for identifying opportunities for growth and expansion within their customer base, and for driving revenue growth by promoting additional products and services. They also collaborate with internal teams to ensure that customer feedback is incorporated into product development and improvement processes.

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