Customer Service Advisor Resume Example

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Customer Service Advisor Resume Example (Full Text Version)

Darina Vasiljevic

Address: 140 Holgate Rd, DN22 1EU, Nottingham, United Kingdom
Email address: darinavasiljevic@gmail.com
Phone number: 070 5565 1909

Profile

Performance-driven and knowledgeable Customer Service Advisor with an extensive experience and comprehensive background in communicating with customers, resolving any problematic issues, handling customer complaints, and maintaining all documents and files. Effective communicator with the ability to work under pressure and in fast-paced environments. Possess excellent organisational skills and great time management abilities.

Work experience

06/2016 - 04/2019, Customer Service Advisor, Omada Corporation, Nottingham, United Kingdom
  • Communicated with customers via phone or email to resolve any product issues, ensuring the all-time great customer experience.
  • Handled customer complaints, organized and maintained all documents and records, and presented new products to potential clients.
  • Assisted colleagues, managed email correspondence, and coordinated technician schedules to ensure that all work was done in a timely manner and within budget.
  • Developed and implemented new processes and procedures which significantly increased the quality and efficiency of customer service.
  • Awarded Employee of the Month for performing great work.

Education

09/2012 - 05/2016, Business & Management, University of Nottingham, Nottingham, United Kingdom

First Class Honours (Top 5% of the Programme)

Clubs and Societies: Entrepreneurship Society, Swimming Club, TEDx Club

09/2008 - 05/2012, High School, First Kragujevac Gymnasium, Serbia, Kragujevac

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Activities: Business Club, Chess Club

Skills

Languages
Serbian
English
Spanish
Computer Skills
Microsoft Office
Freshdesk, Zoho Desk
LiveAgent, ServiceGuru
Dimelo Digital
Interpersonal Skills
Ability to Work under Pressure
Complaint Handling
Communication Skills
Organisational Skills
Teamwork
Time Management

Volunteering

06/2015 - 08/2015, English Tutor, EF Education, Guilin, China

Certificates

08/2017, Certified Customer Service Manager, The Customer Service Institute
11/2015, Driving Licence, Driving School
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