• Communicated with customers via phone or email to resolve any product issues, ensuring the all-time great customer experience.
• Handled customer complaints, organized and maintained all documents and records, and presented new products to potential clients.
• Assisted colleagues, managed email correspondence, and coordinated technician schedules to ensure that all work was done in a timely manner and within budget.
• Developed and implemented new processes and procedures which significantly increased the quality and efficiency of customer service.
• Awarded Employee of the Month for performing great work.

First Class Honours (Top 5% of the Programme)

Clubs and Societies: Entrepreneurship Society, Swimming Club, TEDx Club

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Activities: Business Club, Chess Club