Technology Assistant Resume Sample

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Technology Assistant Resume Sample (Full Text Version)

Zhuan Ming

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Dedicated and performance-driven Technology Assistant offering strong customer-oriented approach and well-developed technological expertise. Certified Wireless Network Administrator adept at managing computer systems and resolving any IT-related problems and inquiries. Possess a highly professional attitude, excellent communication skills, and important ability to work in team environments.

Work experience

06/2017 - 07/2019, Technology Assistant, Wells Enterprise, Inc., Groningen, Netherlands
  • Provided technology support to various companies, configured computer systems, and maintained hardware and software.
  • Troubleshot desktops, monitored and worked on the improvement of internal networks, and built and maintained professional relationships with suppliers.
  • Developed and managed databases, resolved any IT-related problems and inquiries, and provided recommendations to IT managers and executives.
  • Performed all-time great customer service, created new user accounts, and identified potential clients and business partners.
  • Increased the customer satisfaction with provided services from 87% to 97% within one year.

Education

09/2013 - 05/2017, Computer Science, University of Groningen, Groningen, Netherlands

GPA: 4.0 (Top 2% of the Program)

The 2016 Academic Excellence Award winner

Clubs and Societies: Astronomy Society, Debate Club, Math Society

09/2011 - 05/2013, IB Diploma Program, Qingdao No.2 High School, Qingdao, China

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Computer Club, Physics Society, Swimming Club

Skills

Languages
Chinese
English
German
Computer Skills
Microsoft Office
Solarwinds Network Performance Monitor
Zabbix, Incinga
Datadog, ConnectWise Automate
Interpersonal Skills
Analytical Skills
Communication Skills
Critical Thinking
Organizational Skills
Technological Expertise
Teamwork
Time Management

Volunteering

09/2013 - 05/2014, First Year Representative, University of Groningen, Groningen, Netherlands

Certificates

03/2019, Certified Wireless Network Administrator, Information Technology Institute
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