System Support Specialist Resume Example

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System Support Specialist Resume Example (Full Text Version)

Samuel Tamminen

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Self-driven and dedicated System Support Specialist with 2+ years of extensive experience in providing assistance to colleagues and clients, fixing any system problems, and configuring new user accounts. Offers a Computer Science & Information Systems degree from a well-known university and highly professional attitude. Great communicator with exceptional time management skills and important ability to work and perform well independently or in a team.

Work experience

06/2017 - 06/2019, System Support Specialist, Amedisys, Inc., Paris, France
  • Provided beneficial technical assistance to the company's clients and diagnosed, analyzed, and resolved any system problems.
  • Monitored system performance, produced workflows, created and configured new user accounts, and maintained various hardware and software.
  • Administrated networks and worked on the improvement of network performance - increased the performance by 35% within one year.
  • Worked on the development of multiple applications and software tools and pro-actively participated in weekly team meetings with managers.
  • Awarded Employee of the Month for constantly performing great work.

Education

09/2013 - 05/2017, Computer Science & Information Systems, Sorbonne University, Paris, France

GPA: 3.98 (Top 5% of the Program)

The 2016 Academic Excellence Award winner

Clubs and Societies: Engineering Society, Marketing Society, TEDx Club

09/2009 - 05/2013, High School, Eiran Aikuislukio, Helsinki, Finland

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Computer Club, Math Society, Table Tennis Club

Skills

Languages
Finnish
English
French
Computer Skills
Microsoft Office
Mikogo, Zendesk
LiveAgent, ServiceGuru
Java, HTML
Interpersonal Skills
Analytical Skills
Communication Skills
Problem-solving
Teamwork
Time Management

Volunteering

09/2015 - 05/2016, Class Representative, Sorbonne University, Paris, France

Certificates

09/2018, Certified System Administrator, Microsoft Learning
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