Sr. Technical Support Specialist Cover Letter

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Sr. Technical Support Specialist Cover Letter (Full Text Version)

Jackie Odell

999999999
hello@kickresume.com
Christchurch, New Zealand
Christchurch
IT Department
23/7/2018
Reference 99999939

With 25 plus years experience as an Technical Support, I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well rounded skill set, including first rate organization , I excel at:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Wrote and updated technical documents for team and other departments.
  • Troubleshooting network or connectivity problems for users or user groups.
  • Identifying the causes of networking problems, using diagnostic testing software and equipment.
  • Optimizing tools and procedures for managing the environment.
  • Consulting with customers to quickly determine problems as well as future computer needs.
  • Performing repairs quickly, correctly, and ethically.
  • Disassembling systems and rebuilding or building new ones.
  • Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.
  • Configured front end Cisco IP Phones and worked with the unified communications team
  • Trouble shooting front end Citrix environment over an enterprise environment
  • Studying for CCNA. Have worked on Cisco switches and Routers in my last job, so I know my way around them

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. In addition to my experience and personal qualities, I have a educational foundation and a passion for Network Management. I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues.

Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

Thank you for your time and consideration.

Sincerely,

Odell

Company Overview:
T-mobile-USA

Based on various employee reviews and ratings, this famous cell-phone service company is a great place to work, especially if you are a technology enthusiast. Not only they offer benefits like awesome health and dental insurance and childcare subsidy, but you can also receive stock options and will get amazing cell-phone-related perks. The organizational culture at T-Mobile is laid-back and full of people who are good team players. Moreover, if you decide to apply and get a job there, you'll be working for one of the highest-rated CEOs in the world, John Legere, who got an incredible 96 percent approval rating from employees.

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