Senior Product Manager at Paysafe Resume Sample

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Senior Product Manager at Paysafe Resume Sample (Full Text Version)

Ben Smith

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

I am a motivated and positive individual with great organizational and communication skills. With rich and diverse experience within the online payment processing industry with an eye towards new technologies and products.

Work experience

08/2021 - present, Product Manager - Subscriptions and Payments, The Financial Times, Sofia, Bulgaria
  • Defining and developing a product strategy, service or feature set aligned to the strategic vision of the company. Defining the product outcomes and metrics aligned with the company wide OKRs.
  • Prioritizing the product backlog.
  • Collecting and refining high level requirements with various teams and stakeholders for streamlining the desired solution.
  • Preparing and maintaining business requirement documents used during the different phases of the development.
  • Facilitate smooth communication with business and technical teams.
  • Providing regular updates on outcomes from development through release anouncements to stakeholders and other business units within the organisation.

Projects:

  • Customer and feature migration between two major internal systems
  • Implementation of Apple in-app purchases for new iOS applications
  • Enhancing platform capabilities for extension of payment and subscription portfolio within the organisation
01/2020 - 07/2021, Product manager - Merchants solutions, Paysafe Group, Sofia, Bulgaria
  • Developing and delivering products and improvements in accordance with the company's strategy and roadmap.
  • Project and initiatives planning, task breakdown and documentation.
  • Working closely with a huge international team for requirements gathering, product support and successful release of features.
  • Daily collaboration with development teams to ensure smooth progressing and delivery of the tasks at hand.
  • Data analysis, project monitoring and results analysis.

Projects:

  • New checkout application
  • Automated Merchant Onboarding
  • SkrillTeller
  • New merchant portal
  • StoryTeller - internship programme lead
04/2016 - 01/2020, Software Engineer – PSG Team, Paysafe Group, Sofia, Bulgaria
  • Investigating, testing and resolving technical issues related to software implementations and functionalities.
  • Supporting various number of systems and products in the Paysafe group, the role required deep understanding of the systems, processes and analytical skills.
01/2015 - 04/2016, Senior VIP Account Manager, Paysafe Group, Sofia, Bulgaria
  • In addition to the VIP account manager duties, I was a point-of-contact for the team members of the VIP team for assistance and guidance with their tasks.
  • Responsible for the administration of the VIP Loyalty Club and assistance with the creation of upcoming promotions for VIP customers.
  • Leading VIP team training and onboarding programme.
04/2011 - 01/2015, VIP Account Manager, Paysafe Group, Sofia, Bulgaria
  • Assisting the VIP customers of the company with wide range of services; Account management; Presenting a professional image of the company.
  • Collecting and reporting feedback from VIP clients to assist with continuous improvement.
  • Following strict compliance and security procedures for various verification processes;
  • Active involved in reactivation campaigns targeted towards the existing VIP customer base, as well as management of custom VIP offers.
08/2008 - 05/2009, Sales agent, OK Media Group, Sofia, Bulgaria
  • Promoting and selling advertising pages in the „ОК Имоти” magazine; everyday communication with current and new clients of the company; making live presentations on personal meetings with clients
  • Utilized various sales techniques to develop relationships with customers and drive sales.
08/2006 - 01/2007, Sales Assistant & Analysis, Light Speed Research Ltd, Sofia, Bulgaria
  • Preparation, processing and calculating price of web-based surveys
  • Active communication with international clients and partners of the company

Education

09/2010 - 09/2010, Bachelor, Business Administration and Management, International Business School, Botevgrad, Bulgaria

Certifications

12/2020, Certified Scrum Product Owner (CSPO), Scrum Alliance
05/2016, ISTQB Certified Tester, SEETB

Competencies

Product development
Problem solving
Skillfull writer
Ability to prioritize
Adaptable
Presenting
Team Leading
Agile
Training
Communicative
Analytical
Solution oriented
Strategic planning

Skills

Languages
English
Bulgarian
Software
PLSQL
Splunk
Jira / Atlassian
SalesForce
Aha!
Zuora

Hobbies

Travelling
New technologies
Photography
Rock music
Tennis
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