Senior Product Manager at Paysafe Resume Sample

• Defining and developing a product strategy, service or feature set aligned to the strategic vision of the company. Defining the product outcomes and metrics aligned with the company wide OKRs.
• Prioritizing the product backlog.
• Collecting and refining high level requirements with various teams and stakeholders for streamlining the desired solution.
• Preparing and maintaining business requirement documents used during the different phases of the development.
• Facilitate smooth communication with business and technical teams.
• Providing regular updates on outcomes from development through release anouncements to stakeholders and other business units within the organisation.

Projects:

• Customer and feature migration between two major internal systems
• Implementation of Apple in-app purchases for new iOS applications
• Enhancing platform capabilities for extension of payment and subscription portfolio within the organisation

• Developing and delivering products and improvements in accordance with the company's strategy and roadmap.
• Project and initiatives planning, task breakdown and documentation.
• Working closely with a huge international team for requirements gathering, product support and successful release of features.
• Daily collaboration with development teams to ensure smooth progressing and delivery of the tasks at hand.
• Data analysis, project monitoring and results analysis.

Projects:

• New checkout application
• Automated Merchant Onboarding
• SkrillTeller
• New merchant portal
• StoryTeller - internship programme lead

• Investigating, testing and resolving technical issues related to software implementations and functionalities.
• Supporting various number of systems and products in the Paysafe group, the role required deep understanding of the systems, processes and analytical skills.

• In addition to the VIP account manager duties, I was a point-of-contact for the team members of the VIP team for assistance and guidance with their tasks.
• Responsible for the administration of the VIP Loyalty Club and assistance with the creation of upcoming promotions for VIP customers.
• Leading VIP team training and onboarding programme.

• Assisting the VIP customers of the company with wide range of services; Account management; Presenting a professional image of the company.
• Collecting and reporting feedback from VIP clients to assist with continuous improvement.
• Following strict compliance and security procedures for various verification processes;
• Active involved in reactivation campaigns targeted towards the existing VIP customer base, as well as management of custom VIP offers.

• Promoting and selling advertising pages in the „ОК Имоти” magazine; everyday communication with current and new clients of the company; making live presentations on personal meetings with clients
• Utilized various sales techniques to develop relationships with customers and drive sales.

• Preparation, processing and calculating price of web-based surveys
• Active communication with international clients and partners of the company