IT Support Specialist Resume Sample

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IT Support Specialist Resume Sample (Full Text Version)

Michael Fynn

Address: 888, 999 99, Toronto, Canada

Nationality: Canadian

Date of birth: 1999-19-09

Email address: hello@kickresume.com

Phone number: +999 999 999

Web: www.kickresume.com

Work experience

04/2017 - present, Programmer, Angoss, Toronto, Canada

installing and configure computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshooting system and network problems, diagnosing and solving hardware or software faults
providing support, including procedural documentation and relevant reports
following diagrams and written instructions to repair a fault or set up a system
supporting the roll-out of new applications
setting up new users' accounts and profiles and deal with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate)
prioritizing and managing many open cases at one time
establishing a good working relationship with customers and other professionals, such as software developers
testing and evaluating new technology
conducting electrical safety checks on computer equipmentFre

Skills

Computer Skills

Online research browsing

Word, PowerPoint, Excel

Access, Outlook

Languages Skills

English

Arabic

French

Interpersonal skills

Customer Acquisition

New Business Generation

Public Speaking

Complaint Handling

Sales Reports

Flexibility

Good team player

Education

07/2013 - 10/2016, • Bachelor of Computer Science, Swinburne University of Technology, Melbourne, Australia

Hobbies

Travelling

Capturing moments

Art & craft

Video games

Winter sports

Graphs

Time management - 84%

IT skills - 85%

Creativity - 81%

Perfectionist - 84%

Responsibility - 96%

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