IT Support Specialist Resume Sample

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IT Support Specialist Resume Sample (Text version)

Michael Fynn

Address: 888, 999 99, Toronto, Canada
Nationality: Canadian
Date of birth: 1999-19-09
Email address: hello@kickresume.com
Phone number: +999 999 999
Web: www.kickresume.com

Work experience

04/2017 - present, Programmer, Angoss, Toronto, Canada
  • installing and configure computer hardware operating systems and applications
  • monitoring and maintaining computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshooting system and network problems, diagnosing and solving hardware or software faults
  • providing support, including procedural documentation and relevant reports
  • following diagrams and written instructions to repair a fault or set up a system
  • supporting the roll-out of new applications
  • setting up new users' accounts and profiles and deal with password issues
  • responding within agreed time limits to call-outs
  • working continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritizing and managing many open cases at one time
  • establishing a good working relationship with customers and other professionals, such as software developers
  • testing and evaluating new technology
  • conducting electrical safety checks on computer equipmentFre

Skills

Computer Skills
Online research browsing
Word, PowerPoint, Excel
Access, Outlook
Languages Skills
English
Arabic
French
Interpersonal skills
Customer Acquisition
New Business Generation
Public Speaking
Complaint Handling
Sales Reports
Flexibility
Good team player

Education

07/2013 - 10/2016, • Bachelor of Computer Science, Swinburne University of Technology, Melbourne, Australia

Hobbies

Travelling
Capturing moments
Art & craft
Video games
Winter sports

Graphs

Time management - 84%
IT skills - 85%
Creativity - 81%
Perfectionist - 84%
Responsibility - 96%

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