Helpdesk Technician Resume Sample (Text version)
Email address: firstname.lastname@example.org
Phone number: 555-555-5555
Self-driven and motivated Helpdesk Technician experienced in providing technical support to the company’s clients and colleagues, managing user accounts, and installing and maintaining hardware and software. Possess great analytical skills, extraordinary teamwork skills, strong attention to detail and accuracy, and well-developed time management abilities.
06/2017 - 05/2019, Helpdesk Technician, Manatt's, Inc., Luxembourg City, Luxembourg
- Provided technical support and assistance to the company’s clients and colleagues and worked closely with customers in order to diagnose and resolve any IT related problematic issues.
- Monitored and investigated network issues, managed user accounts, and installed and configured multiple network devices, such as servers, routers, and switches.
- Sustained network security, completed weekly reports and summaries, and assisted in installing workstations.
- Installed and updated/upgraded hardware and software and executed various administrative duties as required.
- Awarded Employee of the Month and ranked as a #1 Helpdesk Technician at the company for performing great work.
09/2013 - 05/2017, Computer Science & Information Systems, University of Luxembourg, Luxembourg City, Luxembourg
GPA: 4.0 (Top 1% of the Programme)
The 2015, 2016 Academic Excellence Award winner
Clubs and Societies: Basketball Club, Engineering Society, Physics Society
09/2009 - 05/2013, High School, Gymnasium Wasagasse, Vienna, Austria
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
The 2013 Best Graduate Award winner
Activities: Boat Club, Comics Club, Golf Club
09/2011 - 05/2013, Class President, Gymnasium Wasagasse, Vienna, Austria
02/2019, Google IT Support Professional Certificate, Coursera