Helpdesk Technician Resume Sample

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Helpdesk Technician Resume Sample (Full Text Version)

Alexander Scherer

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Self-driven and motivated Helpdesk Technician experienced in providing technical support to the company’s clients and colleagues, managing user accounts, and installing and maintaining hardware and software. Possess great analytical skills, extraordinary teamwork skills, strong attention to detail and accuracy, and well-developed time management abilities.

Work experience

06/2017 - 05/2019, Helpdesk Technician, Manatt's, Inc., Luxembourg City, Luxembourg

Provided technical support and assistance to the company’s clients and colleagues and worked closely with customers in order to diagnose and resolve any IT related problematic issues.
Monitored and investigated network issues, managed user accounts, and installed and configured multiple network devices, such as servers, routers, and switches.
Sustained network security, completed weekly reports and summaries, and assisted in installing workstations.
Installed and updated/upgraded hardware and software and executed various administrative duties as required.
Awarded Employee of the Month and ranked as a #1 Helpdesk Technician at the company for performing great work.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Luxembourg, Luxembourg City, Luxembourg

GPA: 4.0 (Top 1% of the Programme)

The 2015, 2016 Academic Excellence Award winner

Clubs and Societies: Basketball Club, Engineering Society, Physics Society

09/2009 - 05/2013, High School, Gymnasium Wasagasse, Vienna, Austria

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Boat Club, Comics Club, Golf Club

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Freshdesk, LiveAgent

xSellco, AzureDesk

ManageEngine ServiceDesk

Interpersonal Skills

Analytical Skills

Communication Skills

Critical Thinking

Detail-oriented

Multitasking

Teamwork

Time Management

Volunteering

09/2011 - 05/2013, Class President, Gymnasium Wasagasse, Vienna, Austria

Certificates

02/2019, Google IT Support Professional Certificate, Coursera

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