Desktop Support Specialist Resume Sample

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Desktop Support Specialist Resume Sample (Full Text Version)

Laurens Rowohlt

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Certified and knowledgeable Desktop Support Specialist adept at providing professional IT assistance and support to customers, managing inventories, and configuring user workstations. Possess a computer science degree from a well-known university, excellent critical thinking skills, and important ability to perform well independently or in a team. Laurens is presently seeking a Desktop Support Specialist job with a forward-moving company.

Work experience

06/2017 - 05/2019, Desktop Support Specialist, DynCorp International, LLC., Waterloo, Canada

Provided professional IT assistance and support to clients and worked on the improvement of customer satisfaction.
Maintained and upgraded all computers, built new computer systems, and managed and monitored inventories.
Installed and configured user workstations, communicated with clients via phone or email, and diagnosed and resolved any hardware/software issues.
Maintained network servers, created new computer accounts, and executed other duties as assigned by managers.
Awarded Employee of the Month for increasing the client satisfaction from 85% to 98% within 2 years.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Waterloo, Waterloo, Canada

GPA: 3.98 (Top 10% of the Program)

The 2016 Academic Excellence Award winner

Clubs and Societies: Engineering Society, Karate Club, TEDx Club

09/2009 - 05/2013, Gymnasium, Nelson Mandela School, Berlin, Germany

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Chess Club, Karate Club, Tennis Club

Skills

Languages

German

English

Japanese

Computer Skills

Microsoft Office

Zendesk Suite, Zoho Desk

Dameware Remote Support

Agent.ai, Freshdesk

Interpersonal Skills

Analytical Skills

Communication Skills

Critical Thinking

Organizational Skills

Teamwork

Time Management

Volunteering

05/2014 - 08/2014, English Tutor, EF Education, Suva, Fiji

Certificates

09/2018, Microsoft Certified Desktop Support Technician, Microsoft Learning

09/2015, Driving Licence

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