Desktop Administrator Resume Sample

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Desktop Administrator Resume Sample (Full Text Version)

Eduard Gut

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Phone number: 555-555-5555

Profile

Results-oriented and self-driven Desktop Administrator with a deep passion for technology and a Computer Science & Information Systems degree from a top university. Adept at managing desktop systems, installing and maintaining various hardware and software, and coordinating new personnel. The Employee of the Month Award winner with great technological expertise and excellent problem-solving skills. Possess significant ability to remain calm in stressful situations.

Work experience

07/2016 - 07/2019, Desktop Administrator, Wipro Limited, Dallas, TX, United States

Configured and maintained desktop systems and provided professional administrative and technical support to colleagues and end-users.
Maintained various network devices, assisted in the management of multiple networks, and supported IT managers with various duties as assigned.
Trained and supervised new employees, resolved any desktop application issues, and performed regular backups.
Maintained and managed professional tools and equipment and worked on the constant improvement of customer satisfaction.
Awarded Employee of the Month for performing great work and increasing customer satisfaction with provided services from 87% to 97% within one year.

Education

09/2012 - 05/2016, Computer Science & Information Systems, University of Wisconsin-Madison, Madison, WI, United States

GPA: 3.94 (Top 15% of the Program)

Clubs and Societies: European Society, Riding Society, Tennis Club

09/2008 - 05/2012, High School, Lycee Prive Rodolphe Topffer, Geneva, Switzerland

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2012 Best Graduate Award winner

Activities: Business Club, Computer Club, Math Society

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Zoho Desk, Zendesk Suite

Agent.ai, Freshdesk

Apptivo, Bomgar

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Detail-oriented

Good Team Player

Problem-solving

Technological Expertise

Time Management

Volunteering

09/2011 - 05/2012, President, Lycee Prive Rodolphe Topffer Computer Club, Geneva, Switzerland

Certificates

02/2017, Microsoft Certified Desktop Support Technician, Microsoft Learning

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