Customer Care Associate Resume Example

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Customer Care Associate Resume Example (Text version)

Elena Sondergaard

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Performance-driven and motivated Customer Care Associate offering 4 years of relevant experience and exceptional communication and analytical skills. The Employee of the Month Award winner with a pro-active approach and the important ability to solve complex problems.

Work experience

09/2016 - 09/2020, Customer Care Associate, MK Group, LLC, Bristol, United Kingdom
  • Conducted professional market research and provided beneficial support and assistance to customers.
  • Collected and analyzed feedback and worked on the improvement of customer satisfaction with provided services.
  • Resolved any problematic issues and maintained relevant documents and records.
  • Managed multiple office activities and executed other tasks as assigned.
  • Awarded the Employee of the Month twice for meeting all assigned goals and objectives.

Education

09/2012 - 05/2016, Business & Management, University of Bristol, Bristol, United Kingdom

First Class Honours (Top 3% of the Programme)

Clubs and Societies: FinTech Society, Marketing Society, Swimming Team

09/2008 - 05/2012, High School, Copenhagen Open High School, Copenhagen, Denmark

Graduated with Distinction (Grade 1 - A/excellent equivalent in all subjects)

Extracurricular Activities: Drama Club, Economics Society, Swimming Club

Skills

Languages
Danish
English
French
Software Skills
MS Office
Zoho Desk
LiveAgent
Salesforce

Strengths

Action oriented
Communication
Detail oriented
Multitasking
Problem-solving
Responsibility
Teamwork

Volunteering

09/2014 - 05/2015, Vice President, University of Bristol Marketing Society, Bristol, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, CXPA

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