Customer Care Associate Resume Example

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Written by Milan Šaržík, CPRW

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Customer Care Associate Resume Example (Full Text Version)

Elena Sondergaard

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Performance-driven and motivated Customer Care Associate offering 4 years of relevant experience and exceptional communication and analytical skills. The Employee of the Month Award winner with a pro-active approach and the important ability to solve complex problems.

Work experience

09/2016 - 09/2020, Customer Care Associate, MK Group, LLC, Bristol, United Kingdom

Conducted professional market research and provided beneficial support and assistance to customers.
Collected and analyzed feedback and worked on the improvement of customer satisfaction with provided services.
Resolved any problematic issues and maintained relevant documents and records.
Managed multiple office activities and executed other tasks as assigned.
Awarded the Employee of the Month twice for meeting all assigned goals and objectives.

Education

09/2012 - 05/2016, Business & Management, University of Bristol, Bristol, United Kingdom

First Class Honours (Top 3% of the Programme)

Clubs and Societies: FinTech Society, Marketing Society, Swimming Team

09/2008 - 05/2012, High School, Copenhagen Open High School, Copenhagen, Denmark

Graduated with Distinction (Grade 1 - A/excellent equivalent in all subjects)

Extracurricular Activities: Drama Club, Economics Society, Swimming Club

Skills

Languages

Danish

English

French

Software Skills

MS Office

Zoho Desk

LiveAgent

Salesforce

Strengths

Action oriented

Communication

Detail oriented

Multitasking

Problem-solving

Responsibility

Teamwork

Volunteering

09/2014 - 05/2015, Vice President, University of Bristol Marketing Society, Bristol, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, CXPA

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