• Provided high standard customer service to maximise customer satisfaction.
• Created and implemented new procedures and processes; Dealt with a wide assortment of client administration issues.
• Managed HIPPA level client data, facilitated client directed sales initiatives, and provided staff training.
• Conducted feedback and created monthly reports for management teams.

• Handled 100-130 calls daily in a very busy, fast paced team environment.
• Dealt with all request of the call center. Responsibilities included examination of inquiries, sending issues to suitable parties if necessary, replacing orders when reported missing or harmed.
• Developed and maintained client loyalty and satisfaction through very effective one call resolution; increased sales and profits through the implementation of new, original business initiatives.
• Recognized by company executives for providing extraordinary and notable customer service.

• Resolved technical support issues via calls or email.
• Performed exceptional customer service with the capacity to take ownership in helping, investigating, and settling client issues.
• Quicky learned and aced essential documentation programming important to record and research client inquiries.
• Performed other duties as assigned.
• Awarded Employee of the Month.

First Class Honours

Clubs and Societies: Mathematical Society, Marketing Society, Volleyball Club

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)