Call Center Agent Resume Template

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Call Center Agent Resume Template (Full Text Version)

Catarina Japon

Address: 51 Abylai Khan Avenue, 33000, Kuala Lumpur, Malaysia

Email address: catarinajapon@gmail.com

Phone number: 05776-5676

Profile

Performance-driven Call Center Agent with proven capacity to troubleshoot and resolve client inquiries quickly.

Skilled at developing and maintaining client loyalty, providing high standard customer service, developing new procedures and processes, and managing client data. Recognized by various managers for performing great work.

Work experience

01/2018 - 02/2019, Call Center Agent, Coinme, Inc., Kuala Lumpur, Malaysia

Provided high standard customer service to maximise customer satisfaction.
Created and implemented new procedures and processes; Dealt with a wide assortment of client administration issues.
Managed HIPPA level client data, facilitated client directed sales initiatives, and provided staff training.
Conducted feedback and created monthly reports for management teams.

06/2016 - 01/2018, Call Center Agent, REDX, Inc., Kuala Lumpur, Malaysia

Handled 100-130 calls daily in a very busy, fast paced team environment.
Dealt with all request of the call center. Responsibilities included examination of inquiries, sending issues to suitable parties if necessary, replacing orders when reported missing or harmed.
Developed and maintained client loyalty and satisfaction through very effective one call resolution; increased sales and profits through the implementation of new, original business initiatives.
Recognized by company executives for providing extraordinary and notable customer service.

05/2014 - 08/2014, Customer Care Representative Intern, iQor, Inc., Bristol, United Kingdom

Resolved technical support issues via calls or email.
Performed exceptional customer service with the capacity to take ownership in helping, investigating, and settling client issues.
Quicky learned and aced essential documentation programming important to record and research client inquiries.
Performed other duties as assigned.
Awarded Employee of the Month.

Education

09/2012 - 05/2016, Advertising and Marketing BA (Hons), Coventry University, Coventry, United Kingdom

First Class Honours

Clubs and Societies: Mathematical Society, Marketing Society, Volleyball Club

09/2010 - 05/2012, IB Diploma Programme, The International School of Kuala Lumpur, Kuala Lumpur, Malaysia

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Skills

Languages Skills

Malay

English

Spanish

Computer Skills

Microsoft Office

Talkdesk, VanillaSoft

ProcedureFlow, Aircall

Interpersonal Skills

Analytical Skills

Communication Skills

Good Team Player

Multitasking

Problem Solving

Volunteering

05/2015 - 07/2015, Spanish Tutor, Go Overseas, Huainan, China

06/2013 - 07/2013, English Tutor, Go Overseas, Suva, Fiji

Certificates

07/2017, Customer Service Certification, New Skills Academy

04/2012, Driving Licence, Driving School

Hobbies

Exploring distant lands

Capturing moments

Every kind of sport

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