Main Responsibilities & Contributions:

• Selecting, training, and mentoring all managers and supervisors. Ensuring that all personnel has been trained and retrained according to customer interaction and operation standards and state and federal regulations.
• Planning, organizing, and evaluating the work of all City departments to ensure that operations and services comply with the policies and direction set by the City Council.
• Ensuring and maintaining the highest level of citizens experience. Resolves escalated Citizens complaints.
• Directing the development of the capital improvement plan budget for approval by the Council as well as monitored the implementation of adopted budgets.
• Representing the Mayor, City Council, and the City at various meetings, functions, and events: served as a liaison to various civic or governmental organizations and committees, task forces, boards, and commissions.
• Managing sound cash control and maintains GLI field accounting standards. 
• Demonstrating a basic understanding of federal, state, and local labor laws.
• Working closely with local HR to address all levels of harassment complaints and assisted in investigating thoroughly all allegations of harassment.
• Working with staff to ensure good labor relations are maintained.
• Actively engaging the community as the company standard-bearer.

Main Responsibilities & Contributions:

• Facilitated internal and external communication throughout all levels of the organization, and conducted meetings with department heads and key management staff.
• Successfully launched the business for the entire Seguin area.
• Prepared and implemented budget forecasts and expenditures in order to meet or exceed annual strategic plan expectations.
• Reported to and worked closely with the City Council, policy or advisory boards or committees appointed by the Council, the Schertz-Seguin Local Government Corporation, and the general public.
• Interacted with other city managers, statewide organization, and associations, representatives of governmental agencies at the state and federal levels, and the news media.
• Had occasional contact with most city employees and frequent contact with those directly supervised.

Certificate of Appreciation to a PostGraduate student for special contribution in IDA activities.