Client Engagement Manager Resume Sample

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Client Engagement Manager Resume Sample (Textversion)

Budai Ferenc

Address: 75 boulevard Amiral Courbet, 44700, Montpellier, France
Email address: budaiferenc@gmail.com
Phone number: 02.64.64.50910

Profile

Hard-working and dedicated Client Engagement Manager who excels at maintaining excellent customer satisfaction, building professional relationships, and providing beneficial advice to clients on any issues. Possess great leadership skills, extensive communication skills, strong customer orientation, and significant ability to perform well in a team.

Work experience

08/2017 - 03/2019, Client Engagement Manager, GP Strategies Corporation, Montpellier, France
  • Maintained all-time great customer satisfaction, collected feedback from clients, and worked on demand planning.
  • Was responsible for various daily business operations and developed new pricing models.
  • Provided beneficial recommendations and advice to clients, managed four internal sales teams.
  • Increased customer satisfaction rate from 75% to 87% in 2018.
06/2015 - 08/2017, Client Engagement Manager, Clark Wood, Inc., Montpellier, France
  • Was in charge of communications between clients and technology, accounting, and other business lines at the company.
  • Served as the first point of contact for all customers and resolved any problematic issues.
  • Developed client status reports and maintained business relationships with key clients.
  • Awarded Employee of the Month twice for performing great work.

Education

09/2011 - 05/2015, International Management, Montpellier Business School, Montpellier, France

Top 10% of the Programme

Clubs and Societies: Business Club, Entrepreneurship Society, Tennis Club

09/2007 - 06/2011, Gymnasium, Szent Istvan Secondary School, Debrecen, Hungary

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Skills

Languages
Hungarian
English
French
Computer Skills
Microsoft Office
Smartsheet, Synergist
letzNav, CMNTY Platform
Qualifio
Interpersonal Skills
Analytical Skills
Communication Skills
Customer Orientation
Leadership Skills
Time Management
Teamwork

Volunteering

06/2012 - 08/2012, French Tutor, Go Overseas, Suva, Fiji

Certificates

08/2014, Leadership and Management Certificate, MIT Sloan Executive Education

Hobbies

Exploring distant lands
Feeling the music
Every kind of sport

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