Technical Support Engineer Resume Template

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Technical Support Engineer Resume Template (Full Text Version)

Zhen Liang

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Results-oriented and knowledgeable Technical Support Engineer with a proven track record of employer and client satisfaction in providing technical support and customer service to clients, maintaining various PC hardware and software, and coordinating new personnel. Great team player with excellent communication skills and well-developed technological expertise. Zhen is currently looking for a Technical Support Engineer job with a company which offers flexibility and opportunity to grow both personally and professionally.

Work experience

06/2017 - 06/2019, Technical Support Engineer, Super Micro Computer, Inc., Rotterdam, Netherlands

Provided beneficial technical support and customer service to clients, researched and analysed client's issues, and maintained various PC hardware and software.
Installed operating systems, configured servers, and worked on the development and implementation of new processes and procedures to increase the quality and efficiency of customer service as much as possible - increased the efficiency by 45% within 2 years.
Recruited and coordinated new employees and pro-actively participated in weekly team meetings with managers and the Board of Directors.
Maintained documents and records, executed various clerical duties, and performed other tasks as required.
Awarded Employee of the Month for performing great work.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Groningen, Groningen, Netherlands

First Class Honours (Top 5% of the Programme)

Clubs and Societies: Astronomy Society, Engineering Society, TEDx Club

09/2009 - 05/2013, Gymnasium, Yangzhou High School, Yangzhou, China

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Activities: Computer Club, Math Society, Physics Society

Skills

Languages

Chinese

English

German

Computer Skills

Microsoft Office

Freshdesk, Zendesk

LiveAgent, JIRA Service Desk

AzureDesk, Desk.com

Interpersonal Skills

Analytical Skill

Communication Skills

Leadership Skills

Organizational Skills

Teamwork

Time Management

Volunteering

09/2011 - 05/2012, Class President, Yangzhou High School, Yangzhou, China

Certificates

02/2019, Google IT Support Professional, Coursera

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