Solutions Consultant at Smartness Resume Example

Hired by: Smartness

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Solutions Consultant at Smartness Resume Example (Full Text Version)

Marco Riccardi

Address: Vienna, Austria

Nationality: Italian

Date of birth: 25 November 1989

Email address: hello@kickresume.com

Phone number: 555-555-555

LinkedIn: linkedin.com/company/kickresume-com

Profile

Customer Success professional with 6+ years in hospitality SaaS, managing mid-market and enterprise customer portfolios across DACH and EMEA. Skilled in onboarding, adoption, retention, and helping clients realize the full value of software solutions. Experienced in building trusted relationships with key stakeholders, collaborating with Product, Sales, and Support teams, and turning technical products into practical business outcomes. Passionate about creating seamless customer journeys and supporting clients throughout their full lifecycle.

Work Experience

11/2024 - present, Director of Sales, Seekda Hospitality Solutions GmbH, Vienna, Austria

Supported account expansion and adoption initiatives, helping clients maximize the value of the platform.
Managed a cross-functional commercial team (3 Account Executives, 1 Account Manager, 1 Marketing Manager) to ensure high-quality service delivery and client engagement.
Partnered with enterprise-level clients to address adoption challenges, provide guidance, and ensure ongoing value realization.
Collaborated with internal teams to align onboarding, training, and account management processes.

12/2023 - 12/2024, Head of Sales and Marketing, Seekda Hospitality Solutions GmbH, Vienna, Austria

Developed integrated go-to-market strategies while ensuring alignment with customer success initiatives.
Increased qualified lead engagement and supported account growth through close collaboration with Customer Success teams.
Built trusted relationships with mid-market and enterprise clients, conducting business reviews and providing adoption support.
Identified upsell and cross-sell opportunities within existing accounts to help clients realize additional value.

02/2022 - 11/2023, Head of Marketing and Communications, Seekda Hospitality Solutions GmbH, Vienna, Austria

Partnered with Product and Sales teams to translate technical product features into clear, client-facing business value.
Supported customer enablement through messaging, materials, and training programs.
Contributed to client adoption and retention strategies for mid-market and enterprise customers.

03/2019 - 01/2022, Supervisor, Hotel Technology, Seekda Hospitality Solutions GmbH, Vienna, Austria

Supervised a team managing day-to-day delivery for enterprise and mid-market clients, ensuring smooth onboarding, adoption, and issue resolution.
Identified recurring workflow and system challenges and collaborated with technical teams to implement scalable solutions.
Acted as the main point of contact for escalated accounts, maintaining high client satisfaction and minimizing churn.

05/2017 - 02/2019, Hotel Technology Expert, Seekda Hospitality Solutions GmbH, Vienna, Austria

Managed a portfolio of mid-sized and enterprise hospitality customers, acting as the primary advisor across onboarding, adoption, and retention.
Delivered business reviews, training, and actionable recommendations to improve product usage and satisfaction.
Collaborated with internal teams to optimize account workflows and identify opportunities for additional product adoption.

Education

2021 - 2022, Postgraduate Degree, Digital Marketing, Digital Marketing Institute, Dublin, Ireland

Final Grade: 92%

2013 - 2016, Master of Arts (M.A.), Translation Studies, University of Vienna, Vienna, Austria

Final Grade: 1.0 – With Distinction

2011 - 2012, Erasmus Program, Applied Linguistics and Translatology, University of Leipzig, Leipzig, Germany

2009 - 2013, Bachelor of Arts (B.A.), Transcultural Communication, University of Padua, Padua, Italy

Final Grade: 110/110 cum laude

Certificates

2023, Certified Scrum Product Owner (CSPO)

Scrum Alliance

2022, Certified Digital Marketing Professional

Digital Marketing Institute

2015, DELE C2 – Spanish Proficiency

Instituto Cervantes

2012, DSH C2 – German Proficiency

University of Leipzig

Languages

Italian

English

German

Spanish

Tools

CRM (Salesforce, HubSpot)

Customer and Account Management workflows

Sales Pipeline and Forecasting

Issue and Project Tracking (Jira)

Knowledge and Documentation Management (Confluence)

Travel and Booking Systems

Marketing Automation

Google Analytics

Excel

Position Overview:

As a Solutions Consultant, you will act as the link between a company's products and its clients' needs. Your role involves understanding customer requirements, presenting tailored solutions, and demonstrating how a product or service solves real business challenges. You will work closely with sales, product, and customer success teams to support clients through the buying process and ensure they get the most value from the solution.

Company Overview:

Smartness is an travel-tech company that develops AI-based SaaS solutions for the hospitality sector. Founded in 2020 in Trentino as Smartpricing, it began with dynamic pricing software and has since expanded into an end-to-end platform covering revenue management, CRM, payments, property management, and guest communication. The company serves over 5,000 customers across more than 40 countries and in 2025 raised €47 million in a Series B round, the largest ever for a vertical SaaS company in Italy.

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