Retention Specialist Resume Example

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Retention Specialist Resume Example (Text version)

Raymonde Regnard

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Goal-oriented and dedicated Retention Specialist offering 3 years of relevant experience and a bachelor's degree in Business Administration from the University at Buffalo. The Employee of the Month Award winner with excellent critical thinking skills and the crucial ability to function well both independently and in a team setting.

Work experience

07/2017 - 07/2020, Retention Specialist, LOR Group, LLC, Miami, FL, United States
  • Coordinated and managed multiple company retention functions, ensuring that all goals and targets were met.
  • Communicated with key customers, generated monthly records, and worked closely with managers and executives.
  • Developed and implemented new revenue retention strategies and organized relevant documents and records.
  • Recruited and supervised Retention Interns and executed other tasks as necessary.
  • Won the Employee of the Month Award twice for constantly performing exceptional work.

Education

09/2013 - 05/2017, Business Administration, University at Buffalo, Buffalo, NY, United States

GPA: 3.98 (Top 3% of the Program)

The 2015 Dean's Award winner for representing the school at multiple international business competitions

Clubs and Societies: Economics Society, FinTech Society, TEDx Club

09/2009 - 05/2013, High School, School Saint Hilaire Lyon, Lyon, France

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Extracurricular Activities: Aerobics Club, Debate Club, Political Society

Skills

Languages
French
English
Spanish
Computer Skills
MS Office
Zendesk Connect
Mixpanel
Questback
BlueVenn

Strengths

Action oriented
Communication
Critical thinking
Leadership
Independence
Organizational
Problem-solving
Responsibility

Volunteering

09/2015 - 05/2016, Class Representative, University at Buffalo, Buffalo, NY, United States

Certificates

09/2019, Certified Customer Retention Specialist, HRCI
08/2015, Driver's License, Driving School

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