Operations Manager at Massy Stores TT Resume Sample

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Operations Manager at Massy Stores TT Resume Sample (Full Text Version)

Amelia Rainmell

Email address: hello@kickresume.com
Phone number: 999-999-999

Professional Profile

Business Strategist:

  • Results-oriented team player with a proven track record of success over a decade in operations and area management of small to large-scale retail brands such as Massy Stores, Ashley Home Store, Courts, and Courts Optical
  • Skilled in critical thinking and collaborations with internal and external cross-functional teams to drive process improvements and boost performance in critical areas. Implemented the digitization of audits and forms at Massy Stores, resulting in improved KPIs and enhanced efficiency in Customer Service
  • Developed and executed business strategies that achieved outstanding results at Unicomer, subsequently became the Regional Super Sales League #1 Manager delivering unparalleled business revenue growth of 300% in just two years
  • Passionate about working on projects that yield profits and eager to contribute my expertise to your organization.


Computer Skills
MS Suite
Google Suite
Sales and Business Development
Operations Management
Critical Thinking

Work Experience Highlights

01/2021 - 03/2023, Operations Manager, Massy Stores TT, Massy Stores TT
  • Coached and empowered Store Managers nationwide through data analysis, both remotely and on-site, to optimize their leadership potential. Monitored key focus areas including customer satisfaction, revenue growth, and operational efficiency.
  • Managed a team that established strong relationships with suppliers, negotiating prices and optimizing product placement for increased sales and store visibility. Results were fluctuating over 3 months 2022 but incrementally increased after trials by 1%.
  • Identified waste in a perishable category and led the development and implementation of an initiative resulting in a 10% increase in category sales, improving adjacent categories and overall store sales by 12%.
  • Recommended and implemented an online questionnaire to gather performance data on front-line teams, then used data to train supervisors and increase customer service satisfaction.
  • Collaborated with cross-functional teams to digitize audits for Customer Service, Cashiers, and Payroll documents. This resulted in faster error correction, streamlined information sharing, and meeting payroll deadlines with ease.
10/2013 - 08/2020, Retail Sales Manager, Ashley and Courts |Unicomer (Trinidad) Ltd., Unicomer TT
  • Led, trained, and implemented customized store procedures for four different locations with brands Courts and Ashley Home Store in Trinidad over a seven-year period using the Business Model Canvas.
  • Assessed each location and identified operational best practices, resulting in increased productivity and efficiency through process improvement procedures.
  • Reviewed and analyzed requests from Ashley Facebook via Google Sheets, streamlining communication and enhancing customer service.
  • Maintained Ashley Home Store visual merchandising international standards through auditing and coordinating staff duties.
  • 2019-2020 Through deep analysis, teamwork, and collaboration with Ashley Agent grew business by 200%
  • In 2014 to 2016 at Courts, successfully grew new business, increased revenue, and provided exceptional customer service to new and existing accounts, resulting in over 300% sales growth.
2018 - 2019, Area Manager at Courts Optical, Unicomer (Trinidad) Ltd., Unicomer TT

Coached managers to increase operational excellence via review of store procedures, and performance of the team to increase sales.

  • Instrumental in reviewing stock management procedures applicable to the Optical Chain
  • Created and implemented events and promotions to increase sales respectively
  • Managed visual merchandising standards via a scoring system to increase standards and customer service experience.


03/2023 - present, Team Member in the Maxwell Leadership Certificate Team, Leadership Certification, at the John Maxwell Academy, USA

Key focus areas are effective leadership, coaching, training, creating a culture of growth, effective communication and team collaboration.

09/2010 - 11/2011, Master of Science in Industrial Innovation Entrepreneurship and Management, University of Trinidad and Tobago, O'Mera Campus, Trinidad and Tobago

Post graduate program from the Institute for Manufacturing in the UK; focused on the fundamentals of business strategy, marketing, entrepreneurship, HR Management, operations management, process improvement, and product design.

09/2005 - 11/2006, BBA, Marketing, Bachelors of Business Administration, University of New Brunswick, New Brunswick, Canada
09/2007 - 11/2009, Professional Certificate in Events Management, George Washington University USA, USA


02/2021 - present, Volunteer, Champion Dynamics Ministries, Trinidad and Tobago

Current Project: "The Last Flight" An NGO Theatre Show

  • Prospecting relevant partnerships and sponsorship for events

Current Project: Genesys Music

  • Business Planning for new business stream and administrative support

Project: City to City Community Outreach

  • Sponsorship acquisition coordinator, achieved 100% of project funding to achieve goals of the outreach
  • Graphic Designer
  • Event Planner
03/2009 - 04/2010, TSL Group United Way Chairperson, TSL Group, Trinidad and Tobago

The TSL Group United Way Charity Planner and Coordinator    March ‘09- April ‘10                                                                  

  • Haiti Relief Fundraiser February-April ‘10                                          
  • The Green Way Fundraiser  August-Sept.’09
05/2012 - 10/2012, Volunteer Coordinator, US Embassy, Trinidad and Tobago

Forum:“An Entrepreneurial Discussion”

Developed, planned and coordinated an entrepreneurial forum with guest speaker Mr. Anthony Welters spouse of US Ambassador Beatrice Welters in partnership with UWI Roytec.


Joe Bryant, Massy Integrated Retail Business Unit, TEL: (868) 475-4080

Former Consultant & AVP Operations

Sarah McLachlan-Avey, Massy Integrated Retail Business Unit, Tel: (868) 684 6705

AVP Human Resources

Steve Brickell, Unicomer Trinidad Tobago, (GMT+1) United Kingdom, linkedin.com/in/steve-brickell-b720482, sabrckell@hotmail.com

Former Sales Director Unicomer TT

Position Overview:

An Operations Manager is a crucial leadership role responsible for overseeing the daily operations of a company. They coordinate various functions, manage staff, and ensure that processes run efficiently. This role involves optimizing workflows, setting and monitoring performance targets, and implementing strategies to achieve business goals. Operations Managers play a pivotal role in resource allocation, budget management, and ensuring quality standards. Their ability to streamline processes and lead teams effectively is essential for the success of the organization.

Company Overview:
Massy Stores TT

Massy Stores TT is a prominent supermarket and retail chain in Trinidad and Tobago. Renowned for its extensive product offerings, including groceries, household items, and more, Massy Stores TT is a one-stop destination for customers. With a commitment to quality and customer satisfaction, the company provides a diverse range of products at competitive prices. Through a network of well-established stores, Massy Stores TT serves the community with convenience and excellence, making it a trusted name in retail across Trinidad and Tobago.

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