Main Responsibilities & Contributions:

• Provided high-quality feedback and wrote comprehensive reports about the shopping experience to improve and enhance the quality of service offered.
• Constantly helped businesses to increase sales by assisting in improving customer service awareness.
• Prepared shopper demographics and scenarios in advance.
• Performed secret visits to retail stores, banks, casinos, hotels, and restaurants.
• Managed all weekly project management meetings and drove them to gather team spirit and boost KPIs.
• Created, designed, and deployed data and operation review presentations.
• Looked for surprise and delight consulting opportunities with clients and drove Blue Ops growth and retention requirements with these clients.

Main Responsibilities & Contributions:

• Completed a narrative summary of each experience that was descriptive, well-written, and that justified any subjective ratings.
• Made decisions that were guided by general instructions and practices requiring some interpretation.
• Made recommendations for solving problems of moderate complexity and importance.
• Asked for assistance when confronted with difficult and unpredictable situations.
• Provided a high level of customer service and staff training to meet customer service standards and expectations for the assigned units.
• Resolved service issues in the assigned units in a timely and respectful manner.