Mystery Shopper Resume Example

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Mystery Shopper Resume Example (Full Text Version)


E-mail address:
Phone: 555-555-5555


Highly enthusiastic customer service professional with 4 years of client interface experience. Enjoys attending workshops, interacting with staff, and then reporting on the client service experience and quality of services received. Believes that this role can help customers to get the best experience of service provided. Representative motivated to maintain customer satisfaction and contribute to company success.


  • Ability to provide professional and/or character references
  • Displays a professional appearance and is a positive role model within the restaurant
  • Exceptional skills in working well in a difficult and stressful environment
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners 
  • High guest satisfaction expectations and focus 
  • Holds self and others accountable to consistently maintain high-performance standards


Received "Employee of the Year" and "Employee of the Month" for outstanding service at the Blue Ops Inc.


09/2015 - 09/2019, Mystery Shopper, Blue Ops, Inc., California, USA

Main Responsibilities & Contributions:

  • Provided high-quality feedback and wrote comprehensive reports about the shopping experience to improve and enhance the quality of service offered.
  • Constantly helped businesses to increase sales by assisting in improving customer service awareness.
  • Prepared shopper demographics and scenarios in advance.
  • Performed secret visits to retail stores, banks, casinos, hotels, and restaurants.
  • Managed all weekly project management meetings and drove them to gather team spirit and boost KPIs.
  • Created, designed, and deployed data and operation review presentations.
  • Looked for surprise and delight consulting opportunities with clients and drove Blue Ops growth and retention requirements with these clients.
08/2011 - 08/2015, Mystery Shopper, Pirate Staffing, Haines City, FL, USA

Main Responsibilities & Contributions:

  • Completed a narrative summary of each experience that was descriptive, well-written, and that justified any subjective ratings.
  • Made decisions that were guided by general instructions and practices requiring some interpretation.
  • Made recommendations for solving problems of moderate complexity and importance.
  • Asked for assistance when confronted with difficult and unpredictable situations.
  • Provided a high level of customer service and staff training to meet customer service standards and expectations for the assigned units.
  • Resolved service issues in the assigned units in a timely and respectful manner.


06/2018 - present, Bachelor of Science in Psychology, Boston University, Boston, MA, USA


Interpersonal Skills
Analytical Skills
Communication Skills
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