IT Support Specialist Resume Template (Text version)
Address: Allmenruti 12, 4206, Zurich, Switzerland
Email address: email@example.com
Phone number: 061 313 62633
Self-driven and knowledgeable IT Support Specialist who excels at providing excellent customer support, configuring and upgrading operating systems, and maintaining antivirus software programmes. Possess a strong attention to accuracy, great communication skills, extensive knowledge of multiple professional software programmes, and significant ability to work in a team.
10/2017 - 03/2019, IT Support Specialist, Fincantieri Marine Group, Zurich, Switzerland
- Using own knowledge and experience offered beneficial support and advice to end-users on any IT related issues.
- Installed and maintained copiers and printers, configured and upgraded operating systems, and created domain user access accounts.
- Created backups and configured wireless access points.
- Won the Customer Service Award twice for performing great work.
06/2016 - 10/2017, IT Support Specialist, Lionbridge Technologies, Inc., Zurich, Switzerland
- Analysed and resolved any user identified problems, diagnosed and troubleshot hardware, and maintained all antivirus software programmes.
- Communicated with clients via phone or email, ensuring all-time great customer experience.
- Provided advice and expertise to colleagues on any technical issues.
- Was responsible for purchasing of all computers.
- Recognized by executives and awarded Employee of the Month once.
09/2012 - 05/2016, Computer Science, Swiss Federal Institute of Technology in Zurich, Zurich, Switzerland
Top 10% of the Programme
Clubs and Societies: Engineering Society, Football Club, Tennis Club
09/2008 - 05/2012, High School, CyberGymnasiet Stockholm, Stockholm, Sweden
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
Good Team Player
06/2013 - 08/2013, English Tutor, EF Education, Wenzhou, China
03/2016, Google IT Support Professional Certificate, Coursera
Exploring distant lands
Every kind of sport