IT Support Specialist Resume Template

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IT Support Specialist Resume Template (Full Text Version)

Sam Dahlgren

Address: Allmenruti 12, 4206, Zurich, Switzerland

Email address: samdahlgren@gmail.com

Phone number: 061 313 62633

Profile

Self-driven and knowledgeable IT Support Specialist who excels at providing excellent customer support, configuring and upgrading operating systems, and maintaining antivirus software programmes. Possess a strong attention to accuracy, great communication skills, extensive knowledge of multiple professional software programmes, and significant ability to work in a team.

Work experience

10/2017 - 03/2019, IT Support Specialist, Fincantieri Marine Group, Zurich, Switzerland

Using own knowledge and experience offered beneficial support and advice to end-users on any IT related issues.
Installed and maintained copiers and printers, configured and upgraded operating systems, and created domain user access accounts.
Created backups and configured wireless access points.
Won the Customer Service Award twice for performing great work.

06/2016 - 10/2017, IT Support Specialist, Lionbridge Technologies, Inc., Zurich, Switzerland

Analysed and resolved any user identified problems, diagnosed and troubleshot hardware, and maintained all antivirus software programmes.
Communicated with clients via phone or email, ensuring all-time great customer experience.
Provided advice and expertise to colleagues on any technical issues.
Was responsible for purchasing of all computers.
Recognized by executives and awarded Employee of the Month once.

Education

09/2012 - 05/2016, Computer Science, Swiss Federal Institute of Technology in Zurich, Zurich, Switzerland

Top 10% of the Programme

Clubs and Societies: Engineering Society, Football Club, Tennis Club

09/2008 - 05/2012, High School, CyberGymnasiet Stockholm, Stockholm, Sweden

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Skills

Languages

Swedish

English

German

Chinese

Computer Skills

Microsoft Office

Microsoft Windows/iOS/Linux

Freshdesk, LiveAgent

Salesforce Essentials.

Interpersonal Skills

Analytical Skills

Communication Skills

Good Team Player

Multitasking

Problem-solving

Time Management

Volunteering

06/2013 - 08/2013, English Tutor, EF Education, Wenzhou, China

Certificates

03/2016, Google IT Support Professional Certificate, Coursera

Hobbies

Exploring distant lands

Capturing moments

Every kind of sport

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