IT Support Specialist Resume Template

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IT Support Specialist Resume Template (Text version)

Sam Dahlgren

Address: Allmenruti 12, 4206, Zurich, Switzerland
Email address: samdahlgren@gmail.com
Phone number: 061 313 62633

Profile

Self-driven and knowledgeable IT Support Specialist who excels at providing excellent customer support, configuring and upgrading operating systems, and maintaining antivirus software programmes. Possess a strong attention to accuracy, great communication skills, extensive knowledge of multiple professional software programmes, and significant ability to work in a team.

Work experience

10/2017 - 03/2019, IT Support Specialist, Fincantieri Marine Group, Zurich, Switzerland
  • Using own knowledge and experience offered beneficial support and advice to end-users on any IT related issues.
  • Installed and maintained copiers and printers, configured and upgraded operating systems, and created domain user access accounts.
  • Created backups and configured wireless access points.
  • Won the Customer Service Award twice for performing great work.
06/2016 - 10/2017, IT Support Specialist, Lionbridge Technologies, Inc., Zurich, Switzerland
  • Analysed and resolved any user identified problems, diagnosed and troubleshot hardware, and maintained all antivirus software programmes.
  • Communicated with clients via phone or email, ensuring all-time great customer experience.
  • Provided advice and expertise to colleagues on any technical issues.
  • Was responsible for purchasing of all computers.
  • Recognized by executives and awarded Employee of the Month once.

Education

09/2012 - 05/2016, Computer Science, Swiss Federal Institute of Technology in Zurich, Zurich, Switzerland

Top 10% of the Programme

Clubs and Societies: Engineering Society, Football Club, Tennis Club

09/2008 - 05/2012, High School, CyberGymnasiet Stockholm, Stockholm, Sweden

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Skills

Languages
Swedish
English
German
Chinese
Computer Skills
Microsoft Office
Microsoft Windows/iOS/Linux
Freshdesk, LiveAgent
Salesforce Essentials.
Interpersonal Skills
Analytical Skills
Communication Skills
Good Team Player
Multitasking
Problem-solving
Time Management

Volunteering

06/2013 - 08/2013, English Tutor, EF Education, Wenzhou, China

Certificates

03/2016, Google IT Support Professional Certificate, Coursera

Hobbies

Exploring distant lands
Capturing moments
Every kind of sport

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