Vodafone Customer Specialist Resume Example

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Vodafone Customer Specialist Resume Example (Full Text Version)

Pedro Joao

Address: Rua Porto Alegre 1653, 02000, São Paulo, Brazil
Nationality: Brazilian
Date of birth: 1988-09-10
Email address: pedro@kickresume.com

Profile

In my professional life I have acquired a great experience on technical and commercial areas, both as a salesman and as sales support, always on technology companies.

This experience made me very good at understanding the client needs and gave me tools to try and solve problems in a fast and productive manner.

Work experience

04/2013 - present, Customer Quality Specialist, HT Micron Semicondutores, São Leopoldo, Brazil

At HT Micron I started accumulating several functions on sales and product marketing, being responsible to represent both HT Micron and Teikon companies commercially, qualifying both companies to supply to their clients, controlling new product introduction and life cycle management during the first year of HT Micron´s operation.

After this first year new salesmen’s were hired and I switched my focused mainly to product marketing and the companies and products qualifications, where I was needed to analyze costumer needs and develop solutions along with the R&D team and our technology partners in Korea and creating reports for product viability and return of investment to present for the companies management.

Currently my role is Customer Quality Specialist, focusing on translating the clients needs to our processes and products, following up on product RMA, overall quality levels, fail analysis and product qualifications.

05/2005 - 05/2010, Technical and Commercial Proposals Specialist, Altus Sistemas de Informática, São Leopoldo, Brazil

I have started my professional life as a intern in the project documentation at Altus´s R&D and migrated to the proposals area, where I was hired after the 2 year internship.

At the proposal area I have developed a great knowledge on automation solutions and in overall resourcefulness working with engineering, R&D and procurement teams to develop the best solutions to solve the client needs and negotiating price strategies with sales team and management for competitiveness.

By the end of my employment at Altus, I was responsible for the big projects on the oil and gas sector for the companies biggest clients such as Petrobras and Ipiranga and giving support for other big projects on electricity, metallurgy and transportation including managing electronic biddings for such clients.

04/2010 - 05/2011, Salesman, Shark Máquinas, Porto Alegre, Brazil

Responsible for the sales of heavy construction equipment for the bigest clients of Shark Máquinas on Porto Alegre region including both municipal and state governmental institutions.

Education

06/2013 - present, Electrical Engineering, UNISINOS, São Leopoldo, Brazil

Graduation estimated for 2018

Skills

Languages
English
Spanish
Italiano
Computers
Programing
Hardware
Operational Systems
Professional
Problem Solving Techniques
Team Work
Customer Focus

Strengths

Team Work
Communication
Problem Solving
Self Learning
Tech Savvy

Hobbies

Getting lost in a good book
Capturing moments
Feeling the music
Watching a good movie
Working on cars
Company Overview:
Vodafone

You may have come into contact with the pretty famous Vodafone of you’ve ever visited the British Isles and were in need of a travel SIM card, or if you simply live there. A leading telecommunications company, Vodafone does all it can to empower everyone to be connected to each other. It assures the fastest possible network speeds, fixed-line solutions, mobile money payments, and is integrating the internet of things into things like cars. This makes Vodafone a truly diverse working environment, great for building inter-personal relationships and learning new skills. Some workers may experience that the company is a bit rigid in managing workers, but this simply goes with something as big as Vodafone.

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