Customer Service Agent at Wyndham Resume Example

Hired by: Wyndham

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Customer Service Agent at Wyndham Resume Example (Full Text Version)

John Travolta

Address: 999 Bougainvillea, 99999, LA, California

Email address: hello@kickresume.com

Phone number: 999-999-9999

Profile

I'm a dedicated individual with 10+ years of customer service experience. I believe in filling one's purpose through commitment and perseverance. It is my personal objective to gain new experiences and form strong connections. I seek to grow as an employee within the company, as well as with my career.

Work experience

03/2017 - 09/2017, Room Service Cashier, Wyndham Bonnet Creek Resort, Orlando, FL

Assisted resort guests with room service orders while maintaining a professional manner. Processed cash and credit payments, during meal service, through the use of Micros POS. Ensured guest satisfaction while upholding company policies and procedures. Ensured the accuracy and quantity of every order.

09/2016 - 12/2016, Waiter/Room Steward, American Cruise Lines, New York

Provided fine dining service in a fast paced environment. Hosted cocktail hours and banquet events throughout the ship. Accommodated guest needs throughout the ship on a daily basis. Attended to multiple guest rooms by providing a clean and comfortable atmosphere. A short contract while working seven days a week allowed me to develop strong teamwork and quick-thinking skills.

06/2014 - 02/2016, Assistant Waiter, Norwegian Cruise Line, Honolulu, HI

Supported in the delivery of meals, while providing guest with exceptional service. Learned and practiced banquet style services. Supported fellow crew members during dining service. Gained knowledge of dining skills and expanded knowledge of food menu items. Learned well-placed teamwork and restaurant strategies.

01/2008 - 05/2014, Room Service Cashier/Server, The Villas of Grand Cypress Golf Resort, Orlando, FL

Acquired knowledge of cash handling and improvement of people skills, as well as teamwork. Provided personal service for guests in villas and handled cash payments. While working I would keep a detailed logging of the orders and their service times. Also, provided table service for guest during orders.

Education

07/2004 - 07/2006, Theatre Arts, Francis Marion University, Florence, South Carolina

Gained experience in production and the process of dramatic works, while studying set design and backstage work. Learned costume and prop design. Assisted in box office and ticket sales for theater plays. Performance included roles from theatricals works such as "Romeo & Juliet" to "Red Herring" and etc.

08/2000 - 05/2004, Lakewood High School, Sumter, South Carolina

Skills

More than ten years experience within the hospitality and restaurant industry.
Accustomed to the knowledge of cashier and micros operating system.
A sociable and interactive nature towards others.
Worked in fast-paced dining environments.
Ability to multi-task and adapt to any given situation, while serving multiple guests.
Always a team player and always willing to help.
Trained and certified for medical and fire emergencies.

Languages

English

Spanish

German

Strengths

Communicative

Sense of humor

Detail oriented

Loyalty

Action oriented

Confident

Engaging personality

Position Overview:

Customer Service Agent

For a general summary of what the job of Customer Service Agents entails, one should simply think of all the retail and service employees that have ever assisted them regarding a problem that came up regarding a product or service. Customer Service Agents are anyone’s ‘go-to’ person for getting more information about a company’s goods or services and challenges encountered along the way. They have to be skilled communicators and have to be profoundly knowledgeable about their employer’s policies and goods. Customer Service Agent is a position offered to people across different industries, so the technical aspect of the job can differ greatly depending on who you talk to.

Company Overview:

Wyndham hotels & resorts is the biggest hotel franchising company in the world. The company’s brands and 9200 hotels can be found in over 80 countries, giving frequent travelers the possibility of using up and gaining benefits almost anywhere they go. The firm’s more than 15,000 team members are well taken care of. Employees frequently refer to a good work/life balance while working for Wyndham, also praising good company culture and office environment. At times, workers get frustrated with the lack of vertical growth opportunities at the company, which we think is a consequence of the huge scale at which the enterprise operates.

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