Customer Experience Associate at Scotiabank Resume Sample

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Customer Experience Associate at Scotiabank Resume Sample (Full Text Version)

Thomas Remblen

Nationality: American
Email address:
Phone number: 999-999-999


I am a dedicated and customer service-driven individual with several years of experience in the financial area. My objective is to secure a position in the financial area where I can utilize my skills and expertise to provide efficient and friendly service to customers. I am a team player who can multitask and handle high-pressure situations with ease. I am also committed to continuous learning and growth within the company.

Work Experience

03/2023 - present, Cashier/customer service, The Home Depot, Calgary, Canada
  • Processed many daily transactions with accuracy, ensuring a seamless customer experience at all times.
  • Maintained a clean and organized cash register area, including balancing cash drawers.
  • Demonstrated exceptional customer service skills, including resolving customer complaints and providing recommendations for products and services.
09/2022 - 05/2023, Cashier/customer service, Deerpoint Liquor Store, Calgary, Canada
  • Provided exceptional customer service, addressing and resolving customer inquiries and complaints in a timely and professional manner.
03/2019 - 08/2022, Administrative Manager, CREDTHI Soluções Financeiras, Atibaia, Brazil
  • Led a team of 4 administrative personnel, streamlining office procedures and reducing the time spent on administrative tasks by 25%.
  • Managed vendor relationships, and negotiating contracts.
  • Coordinated and executed multiple high-level projects simultaneously, ensuring timely delivery and exceeding client expectations.


Customer service
Cash handling
Point of sale systems
Accuracy and attention to detail


Customer service,
Cash handling,
Communication skills,
Attention to detail,
Sales experience,
Time management.


09/2022 - present, Diploma, Business Administration, Southern Alberta Institute of Technology, Calgary, Canada
02/2019 - 12/2021, Bachelor, Civil Aviation, Universidade Anhembi Morumbi, São Paulo, Brazil
02/2015 - 12/2017, Diploma, Infomation Technology, ETEC Professor Carmine Biagio Tundisi, Atibaia, Brazil


05/2023, Homer Award, The Home Depot

I am proud to have been the recipient of The Home Depot's prestigious Homer Award. This recognition is granted to associates who demonstrate exceptional customer service, teamwork, and dedication to the company's values.

Position Overview:

As a Customer Experience Associate, you will be at the forefront of ensuring positive interactions between customers and the organization. Your role involves providing exceptional customer service, addressing inquiries, resolving issues, and maintaining customer satisfaction. You'll utilize your strong communication and problem-solving skills to assist customers via various channels, including phone, email, or chat. Your ability to empathize, understand customer needs, and provide timely solutions will be instrumental in delivering a superior customer experience and building lasting relationships between customers and the organization.

Company Overview:

Powered by an international team of more than 90,000 professionals, The Bank of Nova Scotia is with 25 million customers, one of the largest financial institutions not only in Canada but in the whole world. They offer a wide range of products and services, including personal and commercial banking, wealth management, and corporate and investment banking. According to various employee reviews, it's a place with a wonderful working atmosphere and great organizational culture. Even though the workload might be challenging sometimes, you'll be collaborating with industry experts from around the globe, at the company which has been recognized as a Best Workplace in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America. On top of that, they offer multiple other benefits, such as fair pay and great opportunities to grow.

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