Customer Relationship Officer Resume Sample

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Written by Milan Šaržík, CPRW

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Customer Relationship Officer Resume Sample (Full Text Version)

Aaron Aliker

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Performance-driven and creative Customer Relationship Officer with 3+ years of extensive experience and comprehensive background in analyzing customer complaints, identifying and communicating with potential customers, and performing professional market research. The Employee of the Month Award winner with a Business & Management with Economics degree, strong attention to detail, and great communication skills. Possess well-developed leadership skills and important ability to remain calm in stressful situations.

Work experience

06/2016 - 06/2019, Customer Relationship Officer, AAMKTG, Inc., Dallas, TX, United States

Handled any customer inquiries, reviewed and analyzed customer complaints, and pro-actively participated in the development and implementation of new marketing plans and strategies.
Managed and updated large customer databases, identified and communicated with potential customers, and assisted in accounts management.
Collaborated with other departments and performed professional market research to discover industry trends, target market, and customer behavior.
Built and maintained relationships with clients and business partners and worked on the implementation of customer retention campaigns.
Awarded Employee of the Month twice for constantly performing great work.

Education

09/2012 - 05/2016, Business & Management with Economics, University of California, Irvine, Irvine, CA, United States

GPA: 3.98 (Top 5% of the Program)

The 2015 Academic Excellence Award winner

Clubs and Societies: Business Club, Economics Society, Marketing Society

09/2008 - 05/2012, High School, Lycee Albert Thomas, Roanne, France

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Activities: Astronomy Society, Fitness Club, Swimming Club

Skills

Languages

French

English

Chinese

Computer Skills

Microsoft Office

Hubspot CRM, NetHunt CRM

Insightly, Nimble

Bitrix24, Dubsado

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Creative

Detail-oriented

Leadership Skills

Time Management

Volunteering

09/2012 - 05/2013, First Year Representative, University of California, Irvine, Irvine, CA, United States

Certificates

10/2018, Customer Relationship Management Certificate, International Business Management Institute

Hobbies

Exploring distant lands

Getting lost in a good book

Every kind of sport

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