Telus Call Center Representative Resume Example

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Telus Call Center Representative Resume Example (Full Text Version)

Anastasia Lozano

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Phone number: 555-555-5555

Resume summary

Performance-driven and goal-oriented individual offering exceptional communication skills and the important ability to function well in fast-paced environments. Effective team player with a pro-active approach and excellent work ethic.

Work experience

06/2014 - 09/2016, Assistant Manager, Visions Electronics, Prince George, Canada
  • Assisted the General Manager in the day to day running of the store and was solely responsible for doing so during his/her days off or holidays.
  • Responsible for the training, scheduling, delegating and general well being of up to 15 employees.
  • Developed personal relationships with customers to ensure the most satisfactory experience and to explore potential leads for new business.
  • Consistently led the store to profit and sales increases over the previous year.
  • Helped customers of all ethnicities and cultural backgrounds.
09/2012 - present, Audio/Video Department Manager, Visions Electronics, Prince George, Canada
  • Responsible for the cleanliness, merchandising, and organization of the Audio/Video Department.
  • Led 5 staff members to consistent yearly sales increases in the Audio/Video Department.
  • Learned to be self reliant and solve problems both effectively and efficiently.
06/2011 - 08/2012, Compassman, Ponderosa Forestry, Vanderhoof, Canada
  • Mapped roads for forestry personnel using handheld GPS units and coloured ribbons.
  • Helped monitor forest growth by gathering tree height and diameter measurements.

Education

09/2006 - 06/2011, Grades 8-12, Nechako Valley Secondary School, Vanderhoof, Canada

Completed Dogwood Diploma

Strengths

Customer and client relations
Responsible and reliable
Self driven
Point of sale system operation
Loyal and dedicated team member
Strong multitasker
Professional speed touch typist
Efficient
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