Technical Support Specialist Resume Example (Text version)
Address: Esplanadgatan 93, 282 00, Trelleborg, Sweden
Email address: firstname.lastname@example.org
Phone number: 0451-4474674
Customer-oriented and self-driven Technical Support Specialist adept at maintaining and managing IT inventory, providing professional technical support to colleagues and clients, monitoring WAN and LAN connectivity, and developing detailed technical guides. Offers excellent technological expertise, well-developed communication skills, and great teamwork abilities.
06/2017 - 05/2019, Technical Support Specialist, Peak Scientific, Inc., Trelleborg, Sweden
- Provided beneficial professional technical support to colleagues and clients on any hardware and/or software related issues.
- Troubleshot devices, updated systems, and provided excellent customer service, ensuring the all-time great client satisfaction.
- Maintained and managed IT inventory, monitored WAN and LAN connectivity, and updated the company's website.
- Completed detailed reports, developed detailed technical guides, and performed other duties as assigned by managers.
- Increased the reliability of servers, hardware, and software by 15% within 2 years.
09/2013 - 05/2017, Computer Science, McMaster University, Hamilton, Canada
GPA: 3.98 (Top 10% of the Program)
Clubs and Societies: Engineering Society, Math Society, Swimming Club
09/2009 - 05/2013, High School, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
The 2013 Best Graduate Award winner
Zabbix, Server Density
Ability to Work under Pressure
09/2011 - 05/2013, Social Media Manager, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden
07/2016, Driving Licence, Driving School