Enterprise Account Consultant at Rogers Resume Sample

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Enterprise Account Consultant at Rogers Resume Sample
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Enterprise Account Consultant at Rogers Resume Sample (Full Text Version)

Lucia Romero

Email address: hello@kickresume.com
Phone number: 555-555-5555

Career objective

I am a versatile self-starter and a quick learner looking for a position within your company, Rogers Communications Inc. My dedication and hard work makes me an ideal team player. I am flexible and adaptable to change and I would like to make a valuable impact to your day to day operations.

Work experience

10/2018 - present, Path Project-Enterprise Designated consultant, Rogers communication, Ontario, Brampton
  • Used tools and resources to accurately assess customer accounts and needs
  • Maintained, updated & audited client account information
  • Use tools and resources to accurately assess customer accounts and needs
  • Liaised with other departments or business partners to coordinate specific client needs
  • Followed up with Clients as necessary
08/2006 - Present, E-service Business Consultant, Rogers Communications, Brampton Campus
  • Process account inquires and requests for diverse business clientele (billing, contract terms, address changes etc.)
  • Answer existing customer and new subscriber inquiries regarding general services, options and promotions.
  • Right-sized accounts whenever possible to ensure a positive customer experience.
  • Sold and promoted Rogers value-added products and services to increase revenue.

Education

05/2018, Certified Payroll Consultant Certification Course, Humber College, Toronto,Ontario, Canada

Skills

Applications
Kana
V21
Bold Chat
Rogers Direct
BSS Premium and Standard
Microsoft Applications
Maestro ICM
Soft Skills
Excellent oral communication skills
Excellent written skills
Analytical
Time Management
Critical Observation
Adaptable

Hobbies

Getting lost in a good book
Capturing moments
Sports Fan
Listening to Music
Travelling
Position Overview:

Enterprise Account Consultant

Enterprise Account Consultants are highly skilled and qualified professions which provide guidance to the account management staff regarding the handling of enterprise accounts. Primary responsibilities of Enterprise Account Consultants include overseeing the processes of preparing, implementing, and executing strategic account plans and account level updates on a regular basis. They give advice to their employer’s account management teams on responding to clients and identifying new Enterprise accounts via effective business development strategies. These consultants need experience in sales and negotiation, excellent communication skills, and an understanding of financial rules and documents. As a position that can be quite intense, it is well compensated – the salaries in the field fluctuate between $58K - $99K.
 

Company Overview:
Rogers Communications Inc.

Rogers is a Canadian communications and media company’s primarily focusing on wireless communication, cable television, internet access, and telecommunications among other things. Although the company is based in Toronto and focuses on the Canadian market, it’s mission is to connect loved ones around the globe. They also offer a number of solutions for entrepreneurs trying to navigate a more tech-heavy world. Partly because it is based in Canada, the firm provides employees with great benefits and an excellent work-life balance. The social atmosphere can come at a cost if you do not like organizations in which tenure, not talent, usually grants promotions.

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