Retention Specialist Cover Letter Example

1M+ job seekers
Info icon This cover letter was written by our experienced resume writers specifically for this profession.
Was this sample helpful? Rate us

Retention Specialist Cover Letter Example (Text version)

Raymonde Regnard

KEFQ Corporation, LLC
Miami, FL, United States
Application for the position of Retention Specialist

Dear Human Resources Manager,

As a Customer Retention Specialist with 4 years of experience in the telecommunications, banking, and retail industries, I apply with enthusiasm for this opportunity.

In my currently role as Customer Retention Officer at LOR Group, LLC, my responsibilities mirror your requirements. In particular, I:

  • Answer incoming calls about banking products and services with existing customers
  • Retain customers by resolving account issues and deescalating customer complaints
  • Review all contacts for accuracy while enhancing the company's ability to maximize profitability and resolution
  • Work independently and empathetically to find the best solution
  • Maintain an average success rate of 87% (target = 75%)

This role builds upon my previous 2 years of experience as a Customer Retention Officer at Yellow Mobile and Reno Supermarkets.

In addition to my professional experience, I hold a BA in English. I am familiar with all the programs outlined in your job description, including Windows 10, Microsoft Teams, Excel and SAP. I have excellent verbal and written communication skills, with proven ability to deescalate customer issues while swiftly problem solving, interpreting contracts and T&Cs, and performing rapid calculations.

Please find attached my resume for your consideration. Thank you very much for your time. I look forward to hearing from you regarding next steps.

Yours faithfully,

Raymonde Regnard

Similar Job Positions

Marketing Manager Digital Marketing Brand Ambassador Manager Marketing Assistant Events Coordinator Content Manager Public Relations Advertising Manager

Related Marketing / PR Resume Samples

Related Marketing / PR Cover Letter Samples

Let your resume do the work.

Join 1,300,000 job seekers worldwide and get hired faster with your best resume yet.

Sign Up