Dear Human Resources Manager,

As a Customer Retention Specialist with 4 years of experience in the telecommunications, banking, and retail industries, I apply with enthusiasm for this opportunity.

In my currently role as Customer Retention Officer at LOR Group, LLC, my responsibilities mirror your requirements. In particular, I:

• Answer incoming calls about banking products and services with existing customers
• Retain customers by resolving account issues and deescalating customer complaints
• Review all contacts for accuracy while enhancing the company's ability to maximize profitability and resolution
• Work independently and empathetically to find the best solution
• Maintain an average success rate of 87% (target = 75%)

This role builds upon my previous 2 years of experience as a Customer Retention Officer at Yellow Mobile and Reno Supermarkets.

In addition to my professional experience, I hold a BA in English. I am familiar with all the programs outlined in your job description, including Windows 10, Microsoft Teams, Excel and SAP. I have excellent verbal and written communication skills, with proven ability to deescalate customer issues while swiftly problem solving, interpreting contracts and T&Cs, and performing rapid calculations.

Please find attached my resume for your consideration. Thank you very much for your time. I look forward to hearing from you regarding next steps.

Yours faithfully,

Raymonde Regnard