IT Technician Resume Sample (Text version)
Email address: email@example.com
Phone number: 555-555-5555
Well-educated and performance-driven IT Technician adept at providing professional technical support to clients, improving the customer service, and maintaining hardware and software. Great communicator offering extraordinary technological expertise and strong determination to perform excellent work. Detail-oriented professional with a highly professional attitude, exceptional critical thinking skills, and significant ability to perform well in a team.
08/2017 - 08/2019, IT Technician, Ameritech Data Solutions, Inc., Mankato, MN, United States
- Provided professional technical support to clients and educated them on how to use the company's software programs and applications.
- Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.
- Worked on the constant improvement of customer service and satisfaction with provided services - increased from 84% to 95% within two years.
- Completed system backups, configured desktops, laptops, and printers, promoted new products and services, and executed other tasks as assigned.
- Recognized by executives for performing exceptional work.
09/2013 - 05/2017, Computer Science, Concordia University, Montreal, Canada
GPA: 3.96 (Top 5% of the Program)
The 2016 Academic Excellence Award winner
Clubs and Societies: Debate Club, European Society, Physics Society
09/2009 - 05/2013, High School, Colegio Estudiantes Las Tablas, Madrid, Spain
The 2012 Principal's Award winner for the 1st prize in the National Engineering Competition
Activities: Computer Club, Engineering Society, Math Society
Good Team Player
09/2015 - 05/2016, Vice President, Concordia University Physics Society, Montreal, Canada
04/2019, Google IT Support Professional Certificate, Coursera