IT Technician Resume Sample

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IT Technician Resume Sample (Full Text Version)

Rafael Alcocer

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Well-educated and performance-driven IT Technician adept at providing professional technical support to clients, improving the customer service, and maintaining hardware and software. Great communicator offering extraordinary technological expertise and strong determination to perform excellent work. Detail-oriented professional with a highly professional attitude, exceptional critical thinking skills, and significant ability to perform well in a team.

Work experience

08/2017 - 08/2019, IT Technician, Ameritech Data Solutions, Inc., Mankato, MN, United States
  • Provided professional technical support to clients and educated them on how to use the company's software programs and applications.
  • Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.
  • Worked on the constant improvement of customer service and satisfaction with provided services - increased from 84% to 95% within two years.
  • Completed system backups, configured desktops, laptops, and printers, promoted new products and services, and executed other tasks as assigned.
  • Recognized by executives for performing exceptional work.

Education

09/2013 - 05/2017, Computer Science, Concordia University, Montreal, Canada

GPA: 3.96 (Top 5% of the Program)

The 2016 Academic Excellence Award winner

Clubs and Societies: Debate Club, European Society, Physics Society

09/2009 - 05/2013, High School, Colegio Estudiantes Las Tablas, Madrid, Spain

The 2012 Principal's Award winner for the 1st prize in the National Engineering Competition

Activities: Computer Club, Engineering Society, Math Society

Skills

Languages
Spanish
English
German
Software Skills
Microsoft Office
Freshdesk, ServiceGuru
LiveAgent, Zendesk
Zoho Desk
Life Skills
Analytical Skills
Communication Skills
Critical Thinking
Good Team Player
Multitasking
Time Management

Volunteering

09/2015 - 05/2016, Vice President, Concordia University Physics Society, Montreal, Canada

Certificates

04/2019, Google IT Support Professional Certificate, Coursera
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