IT Support Engineer at Egyptian Arab Land Bank Resume Sample

Hired by

Find new ideas for your resume with this Egyptian Arab Land Bank IT Support Engineer resume example. This exact resume helped someone land a job at Egyptian Arab Land Bank. That person let us share their resume with other job seekers. Copy-paste this resume example as it is or customize it inside Kickresume's HR-approved resume maker.

Create My Resume
1M+ job seekers
This resume sample was contributed by a real person who got hired with Kickresume’s help. Create your resume now or edit this resume example.
Was this sample helpful? Rate it!
Average: 5.0 (5 votes)

IT Support Engineer at Egyptian Arab Land Bank Resume Sample (Full Text Version)

Abdullah Abbas

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

  • A confident and reliable IT support engineer with five years extensive practical experience of working with computers and resolving any support issues that are raised to the service desk.
  • Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.
  • Monitor, track and audit all assets moves and changes accurately and efficiently in accordance with contract requirements.
  • An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
  • Sharing the knowledge and work collaboratively to provide right solutions to customers .
  • Now looking to further an already successful career by working for an ambitious and expanding company.

Education

09/2008 - 05/2014, Bachelor, Information Systems, Faculty of Computers and Informatics (Suez Canal University), Ismailia, Egypt
  • Grade: Good
  • Graduation Project: E-Management of Agricultural Resources

Work Experience

09/2016 - present, IT Support Enginner, Suez Canal Container Terminal, Port Said, Egypt
  • Provides Technical assistance to users and oversees a help desk for users, optimizing customer service during the shift.
  • Operates and maintains the IT environment that contains and not limited to (Active directory, Exchange, Backup, TOS support...etc).
  • Repair of Hardware and software packages.
  • Responsible for the entire IT installation during the shift.
  • Address problems and software suggestion for changes to IT Team Leaders. Maintain IT assets inventory and SW licenses .
  • Have solid experience in a most of VMT devices maintenance.
  • Ensuring all faults are progressed & cleared within SLA and maintain ITIL process.
  • Monitor the network during shifts to ensure performance and high availability and protect against security risks.
  • Configuration Windows Server 2012 & Windows Server 2016.
  • Deal and interact with AD, DNS, DHCP and GP components.
  • Deal with Cisco wireless controller.
  • Administration and Configuration of Service Desk Ticketing System.
  • Create documentations for the company's SOPs and create reports to measure team's KPI.
  • Providing remote desktop support for users.

    

04/2015 - 09/2016, Import & Export Controller, Suez Canal Container Terminal, Port Said, Egypt
  • The Physical and documentary control of truck entry and exit from the terminal and the inspection of containers for damage and seals when required after confirmation from governmental authorities and shipping lines.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Followed SOPs with all customer account actions and data management to keep consistent service level.
12/2013 - 04/2015, Oracle Database Developer, Freelancing, Port Said, Egypt
  • Implementing the data model required by the application.
  • Creating schema objects and implementing rules for data integrity.
  • Choosing a programming environment for a new development project.
  • Writing server-side PL/SQL or Java subprograms and client-side procedural code that use SQL statements.
  • Instantiating applications in different databases for development, testing, education, and deployment in a production environment.

Courses & Certificates

04/2010, Oracle Developer 10g
09/2018, ITIL Foundation V3, IT Egypt CORP.
11/2018, Installation, Storage, and Compute with Windows Server 2016 (20740), IT Egypt CORP.
12/2019, Lean Level 1, APM Terminals
02/2020, Lean Level 2, APM Terminals
02/2020, Problem Solving, APM Terminals

Skills

Languages skills
Arabic
English
Computer Skills
Active Directory
Technical Support
Service Desk
SQL
Exchange
MS Products
Interpersonal Skills
Customer Service Skill
Written and Verbal Communication
Problem Sloving
Creativity
Good Team Player
Adaptability

Strengths

In-depth knowledge of hardware and software
Strong customer service ethos
Enthusiasm for continual learning
Strong Communication Skills
Excellent Organizational Skills
Patience
Flexible/Adaptable
Responsible

Hobbies

Video Games
Football
Tennis
Internet Searching
Reading
Netflix
Music

Achievements

  • Employee of The Month (Aug 2020)

Volunteering

09/2013 - 05/2014, Data Entry, The Triple Effect, Ismailia, Egypt
  • I have organized many blood donation events at University, and my role was to record data of donors.
Edit this sample using our resume builder.

What is your resume score?

Our resume checker compares your resume against the best resumes from our database. Scan your resume for issues and find out your resume score.
Score my resume now

Related IT Resume Samples

Sr. IT Infrastructure Security Specialist Resume Example
Sr. IT Infrastructure Security Specialist Resume Example
Software Engineer Resume Example
Software Engineer Resume Example
TeamTO Lead Front-end Developer CV Sample
TeamTO Lead Front-end Developer CV Sample

Related IT Support Officer Cover Letter Samples

Network Support Specialist Cover Letter Example
Network Support Specialist Cover Letter Example
Desktop Support Technician Cover Letter Sample
Desktop Support Technician Cover Letter Sample
IT Technician Cover Letter Example
IT Technician Cover Letter Example

Let your resume do the work.

Join 1,300,000 job seekers worldwide and get hired faster with your best resume yet.

Sign Up
resume