IT Support Engineer at Egyptian Arab Land Bank Resume Sample

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IT Support Engineer at Egyptian Arab Land Bank Resume Sample (Full Text Version)

Abdullah Abbas

Email address:
Phone number: 555-555-5555


  • A confident and reliable IT support engineer with five years extensive practical experience of working with computers and resolving any support issues that are raised to the service desk.
  • Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.
  • Monitor, track and audit all assets moves and changes accurately and efficiently in accordance with contract requirements.
  • An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
  • Sharing the knowledge and work collaboratively to provide right solutions to customers .
  • Now looking to further an already successful career by working for an ambitious and expanding company.


09/2008 - 05/2014, Bachelor, Information Systems, Faculty of Computers and Informatics (Suez Canal University), Ismailia, Egypt
  • Grade: Good
  • Graduation Project: E-Management of Agricultural Resources

Work Experience

09/2016 - present, IT Support Enginner, Suez Canal Container Terminal, Port Said, Egypt
  • Provides Technical assistance to users and oversees a help desk for users, optimizing customer service during the shift.
  • Operates and maintains the IT environment that contains and not limited to (Active directory, Exchange, Backup, TOS support...etc).
  • Repair of Hardware and software packages.
  • Responsible for the entire IT installation during the shift.
  • Address problems and software suggestion for changes to IT Team Leaders. Maintain IT assets inventory and SW licenses .
  • Have solid experience in a most of VMT devices maintenance.
  • Ensuring all faults are progressed & cleared within SLA and maintain ITIL process.
  • Monitor the network during shifts to ensure performance and high availability and protect against security risks.
  • Configuration Windows Server 2012 & Windows Server 2016.
  • Deal and interact with AD, DNS, DHCP and GP components.
  • Deal with Cisco wireless controller.
  • Administration and Configuration of Service Desk Ticketing System.
  • Create documentations for the company's SOPs and create reports to measure team's KPI.
  • Providing remote desktop support for users.


04/2015 - 09/2016, Import & Export Controller, Suez Canal Container Terminal, Port Said, Egypt
  • The Physical and documentary control of truck entry and exit from the terminal and the inspection of containers for damage and seals when required after confirmation from governmental authorities and shipping lines.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Followed SOPs with all customer account actions and data management to keep consistent service level.
12/2013 - 04/2015, Oracle Database Developer, Freelancing, Port Said, Egypt
  • Implementing the data model required by the application.
  • Creating schema objects and implementing rules for data integrity.
  • Choosing a programming environment for a new development project.
  • Writing server-side PL/SQL or Java subprograms and client-side procedural code that use SQL statements.
  • Instantiating applications in different databases for development, testing, education, and deployment in a production environment.

Courses & Certificates

04/2010, Oracle Developer 10g
09/2018, ITIL Foundation V3, IT Egypt CORP.
11/2018, Installation, Storage, and Compute with Windows Server 2016 (20740), IT Egypt CORP.
12/2019, Lean Level 1, APM Terminals
02/2020, Lean Level 2, APM Terminals
02/2020, Problem Solving, APM Terminals


Languages skills
Computer Skills
Active Directory
Technical Support
Service Desk
MS Products
Interpersonal Skills
Customer Service Skill
Written and Verbal Communication
Problem Sloving
Good Team Player


In-depth knowledge of hardware and software
Strong customer service ethos
Enthusiasm for continual learning
Strong Communication Skills
Excellent Organizational Skills


Video Games
Internet Searching


  • Employee of The Month (Aug 2020)


09/2013 - 05/2014, Data Entry, The Triple Effect, Ismailia, Egypt
  • I have organized many blood donation events at University, and my role was to record data of donors.
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