• Proceeded payments by cash, credit/debit cards and issued receipts and refunds.
• Trained all cashiers and sales associates; created weekly/monthly performance reports for sales managers.
• Was authorized to approve or give discounts up to 3 000€.
• Managed and inspired to do their best a team of twenty-one cashiers and sales associates.

• Collaborated with other emloyees to ensure that every need of the customer was fully met and the customer experience was maximised.
• Directed and managed all store front end activities in a fast paced retail environment.
• Awarded T.E.A.M. (Training, Excellence, and Mentoring) award from the store manager.

• Welcomed and greeted potential clients.
• Pleasantly dealt with clients to maximise customer experience and satisfaction.
• Participated in decision-making process with managers on matters involving products, customer experience, sales, orders, presentations, and company.
• Awarded Employee of the Month twice.

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects).

Band Score: 8.5 (C2 Equivalent)