Front-line Employee Resume Sample

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Front-line Employee Resume Sample (Full Text Version)

Cassius Sterlingwood

Nationality: American
Email address:
Phone number: 999-999-999


09/2013 - 06/2016, Bachelor of Science in Business Administration, Stanford University, Stanford, United States
  • GPA 4.0 (Top 1% of the Program)
  • The 2015 Academic Excellence Award winner
  • With a focus on customer service management and retail management

Work Experience

04/2019 - present, Front-line employees, Amazon, New York, United States
  • Provided exceptional customer service by greeting and assisting customers with their inquiries, ensuring a positive and satisfying experience.
  • Managed cash transactions accurately and efficiently, including handling cash, credit, and electronic payments, while maintaining a high level of integrity and confidentiality.
  • Demonstrated strong problem-solving skills by resolving customer complaints and concerns promptly and effectively, resulting in enhanced customer satisfaction and loyalty.
07/2016 - 03/2019, Customer Service Representative, American Express, New York, United States
  • Assisted customers in resolving inquiries and complaints by providing timely and accurate information, resulting in a 95% customer satisfaction rating.
  • Handled high-volume inbound calls, consistently meeting and exceeding performance metrics such as call duration and resolution time.
  • Built and maintained strong relationships with customers, gaining their trust and loyalty through effective communication and personalized assistance.
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% reduction in customer escalations.


Computer Skills
Microsoft Word
Microsoft Excel
LMS system
CRM Software


Customer service
Communication skills
Time management
Team player


Exploring distant lands
Getting lost in a good book
Capturing moments
Every kind of sport
Position Overview:

A Front-line employee is a crucial part of an organization, directly interacting with customers, clients, or guests. They serve as the face of the company, providing assistance, answering questions, and ensuring a positive experience. Front-line employees can be found in various industries, such as retail, hospitality, and customer service. Their responsibilities include addressing inquiries, processing transactions, and resolving issues promptly and professionally. They play a pivotal role in building strong customer relationships and maintaining the company's reputation for excellent service. Front-line employees are essential for delivering quality experiences and contributing to the organization's success.

Tomas is the CMO and co-founder of Kickresume, the company that has already helped nearly 4,000,000 job seekers land their dream jobs. Although these days his role revolves mostly aroun Kickresume's marketing strategy, he still likes to share his extensive knowledge of resumes and personal branding with job seekers around the world. Also, due to the nature of his work, he consumes an unhealthy resume-related content on daily basis. 

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