Apple Customer Support Resume Example

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Apple Customer Support Resume Example (Text version)

Allan Lionello Milani

Address: 38, Camden Wharf, Camden Quay, T23 N409, Cork City, Ireland
Nationality: Luxembourgish
Date of birth: 1990-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999

Profile

I am currently employed as an iOS and Mac+ T1 Chat advisor for the German market for Apple International in Cork, Ireland. My core responsibilities consist in helping the customers via the chat channel in order to find solutions to their issues. Previously employed as a trip trained customer service agent for Voxpro under the Airbnb contract. My responsibilities consisted in satisfying the customers and the company by handling the case in a timely manner to find solutions for complete satisfaction. 

Before this job, I was employed as a delivery and handyman for Latte e Grammatica S.àr.l. in Mamer, Luxembourg. My core responsibilities were to ensure the frozen deliveries to our customers and to review weekly our frozen merchandise not to run out of stock. As well, I had to go to the customs to declare the wine we are being delivered from Italy and the frozen merchandise without cooling interruption.

Work experience

04/2017 - present, iOS & Mac+ T1 German Chat Support, Apple, Cork, Ireland

Core responsibilities: 

  • ensure the customer service by responding phone calls as iOS T1 phone advisor
  • ensure the customer service by responding chats as iOS and Mac+ T1 chat advisor - double and triple chats during peak times
  • finding a timely solution for the customers
07/2016 - 03/2017, Airbnb Non-Trip & Trip Case Manager Airbnb Customer Service, Voxpro, Mahon, Cork, Ireland

Core responsibilities: 

  • ensure the customer service by responding phone calls and emails
  • finding a timely solution for the customer
  • uphold communication between the customers and the company
  • non-trip and trip trained customer service agent dealing with last-minute cancellations and rebooking
03/2015 - 06/2016, Handy- and delivery-man, Latte e Grammatica S. à r. l., Mamer, Luxembourg

Core responsibilities:

  • ensure the frozen deliveries without cooling interruption
  • weekly review of the stock
  • declaration of the wine at the customs
  • accepting and controlling the merchandise
09/2014 - 12/2014, Waiter - Student’s Job, „Taverne Beim Baron“, Osweiler, Luxembourg

Core responsibilities:

  • satisfaction of the customers
  • offering alternative dishes if needed
  • review the beverages’ stock
07/2014 - 08/2014, Student’s Guide, Team Leader, Group Leader - Student’s Job, DBS - Deutsch-Britischer-Schülerdienst, Westgate-on-Sea & Broadstairs; Kent, United Kingdom

Core responsibilities:

  • giving daily information about the program
  • ensure the presence / absence of the students
  • weekly preparation of the program for the weekend trips
  • ensure the interaction between the partner schools and our company
06/2014 - 07/2014, Waiter - Student’s Job, „Taverne Beim Baron“, Osweiler, Luxembourg

Core responsibilities:

  • satisfaction of the customers
  • offering alternative dishes if needed
  • review the beverages’ stock
07/2013 - 08/2013, Student’s Guide, Group Leader - Student’s Job, DBS - Deutsch-Britischer-Schülerdienst, Broadstairs; Kent, United Kingdom

Core responsibilities:

  • giving daily information about the program
  • ensure the presence / absence of the students
  • weekly preparation of the program for the weekend trips
  • ensure the interaction between the partner schools and our company

Education

2012 - 2014, Etudes secondaires techniques, formation administrative et commerciale, régime du technicien, Lycée Technique d'Ettelbruck, Ettelbruck, Luxembourg
2009 - 2012, Etudes secondaires techniques, formation administrative et commerciale, régime du technique, Lycée Classique d'Echternach, Echternach, Luxembourg
2003 - 2009, Etudes secondaires techniques, Lycée Technique Mathias Adam, Pétange, Luxembourg
1997 - 2003, Etudes primaires, "An Eigent" & "Am Park", Pétange, Luxembourg

Skills

Languages
Luxembourgish
German
French
English
Italian
First Aid
First Aid Course
Driving License
Driving License B, Grand-Duchy of Luxembourg

Strengths

Adapting to changing circumstances
Analytical
Assessing the needs of customers
Data input
Communication
Computer Skills
Flexible/Adaptable
Guiding a group or individual
Learning from failures
Multitasking
Product knowledge
Professional
Responsibility
Soft skills
Teamwork
Troubleshooting
Working under pressure

Hobbies

Explore the world and cultures
Getting lost in a good book
Capturing moments
Swimming, fitness, badminton
Active local political commitment, Luxembourg
Passionate hobby cook
Position Overview:

Customer Support

As you might already know, providing assistance and beneficial support to customers and clients will be your main duty and something you'll spend most of the work time doing. On the other hand, you will also have the opportunity to perform or be responsible for other important activities and functions, for instance, processing orders, assessing customers' needs, and working on the improvement of customer satisfaction. To become a good customer support employee, you should be able to demonstrate previous customer support experience and a proven track record of success in achieving sales targets and quotas. Also, excellent communication and multitasking skills, good product knowledge, well-developed time management abilities, and a strong customer-oriented approach may be required.

Company Overview:
Apple

Famous for its' incredibly successful products like iPhone, iPad, and iMac, Apple is also one of the companies with the most selective application and interview process. Therefore, in order to get hired by them, you'll need to be a professional with extensive knowledge of your field. Of course, it depends on a position you get but we think it's safe to say that joining their team means joining a fast-paced business environment where to progress within the company, competitive spirit and exceptional results are required. Besides that, you will also have a chance to take advantage of their awesome employee benefits, such as free shuttle services, free gym membership, amazing health/dental insurance packages, and great employee discounts.

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How to write your own Customer Support resume?

1. List relevant strengths

Show to the recruiters what you are good at and what are the qualities you believe are important to the job you are applying for. However, do not add random strengths but read the job description and include those you feel are relevant and should not be left out. Of course, don't make the stuff up and only list qualities you really have and can prove them. Also, don't make the mistake of making this section too long. We recommend you to include 5-6 most relevant qualities. After identifying and listing them, use other sections, such as work experience to provide evidence that you really have these abilities.

Customer Support Resume Strengths Example

  • Strengths: "Adapting to changing circumstances, Analytical, Assessing the needs of customers, Data input, Communication, Computer Skills, Guiding a group or individuals, Learning from failures, Multitasking, Product knowledge, Professional, Responsibility, Teamwork, Troubleshooting, Working under pressure"

2. Include numbers where possible

There is no better way to show off your qualities than including quantified achievements to your resume. Numbers will also draw immediate attention and will help your resume to stand out. That's why instead of describing all work responsibilities, try to focus on specific accomplishments you have made along the way. You can also use this way to highlight your skills and show to the hiring manager that you are a pro-active individual who can take a lead and successfully finish all assigned projects. Did you increase sales or reduce expenses of the company you work for? Have you achieved other extraordinary results? Include them in your resume.

Customer Support Resume Accomplishments Example

  • "Increased customer satisfaction with customer service from 78% in 95% within 2 years."

  • "Grew customer retention by 25% and added new customers increasing company production by 20%."

  • "Recognized as a #1 Customer Service Rep, out of 15 reps in the division, in 2014. The ranking was based on customer satisfaction, speed of resolution, and availability."

3. Clean up your online reputation

Although this step is not directly related to building a good resume it's still very important and should not be skipped. Before contacting recruiters and sending out your resumes and cover letters, don't forget to make sure that your LinkedIn profile is in compliance with what you say in your resume. You should also consider looking at and removing potentially harmful posts on your Facebook, Instagram, Twitter, etc. profiles. To sum up, just don't forget that the hiring managers will also probably search for you online.


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