Hotel Front Desk Clerk Resume Sample

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Hotel Front Desk Clerk Resume Sample (Full Text Version)

Jaasim Iman

Address: Gjettumveien 233, 1346, Alesund, Norway

Email address: jaasimiman@gmail.com

Phone number: 475 32 854

Profile

Customer-oriented and outgoing Hotel Front Desk Clerk skilled at performing any hotel management tasks, handling bookings, greeting guests, resolving any issues, and conducting weekly reports. Possessing a highly professional attitude, excellent communication/leadership skills, and important ability to work in a team, Jaasim is currently looking for a Hotel Front Desk Clerk job.

Work experience

07/2017 - 05/2019, Hotel Front Desk Clerk, Hotel Brosundet, Alesund, Norway

Executed various hotel management tasks, ensuring that the hotel's high standards were met and all policies and procedures fully followed.
Handled bookings, greeted customers, maintained records and documents of guests, and collected payments.
Reviewed and answered guests' questions and resolved any issues; answered the phone and responded to emails.
Conducted weekly reports and pro-actively participated in weekly team meetings with managers; made and confirmed reservations.
Increased guest satisfaction from 87% to 97% within 2 years.

Education

09/2013 - 05/2017, Gymnasium, Zalman Shazar Junior High School, Kefar Sava, Israel

Clubs and Societies: Football Club, Fitness Club, Tennis Club

Skills

Languages

Hebrew

Arabic

English

Norwegian

Computer Skills

Microsoft Office

Cloudbeds, Frontdesk Anywhere

Maestro PMS, MSI CloudPM

RDPWin

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Leadership Skills

Problem-solving

Teamwork

Time Management

Volunteering

09/2018 - 11/2018, Street Fundraiser, Norwegian Refugee Council, Alesund, Norway

Certificates

02/2018, Driving Licence, Driving School

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