Hotel Front Desk Clerk Resume Sample

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Hotel Front Desk Clerk Resume Sample (Full Text Version)

Jaasim Iman

Address: Gjettumveien 233, 1346, Alesund, Norway
Email address: jaasimiman@gmail.com
Phone number: 475 32 854

Profile

Customer-oriented and outgoing Hotel Front Desk Clerk skilled at performing any hotel management tasks, handling bookings, greeting guests, resolving any issues, and conducting weekly reports. Possessing a highly professional attitude, excellent communication/leadership skills, and important ability to work in a team, Jaasim is currently looking for a Hotel Front Desk Clerk job.

Work experience

07/2017 - 05/2019, Hotel Front Desk Clerk, Hotel Brosundet, Alesund, Norway
  • Executed various hotel management tasks, ensuring that the hotel's high standards were met and all policies and procedures fully followed.
  • Handled bookings, greeted customers, maintained records and documents of guests, and collected payments.
  • Reviewed and answered guests' questions and resolved any issues; answered the phone and responded to emails.
  • Conducted weekly reports and pro-actively participated in weekly team meetings with managers; made and confirmed reservations.
  • Increased guest satisfaction from 87% to 97% within 2 years.

Education

09/2013 - 05/2017, Gymnasium, Zalman Shazar Junior High School, Kefar Sava, Israel

Clubs and Societies: Football Club, Fitness Club, Tennis Club

Skills

Languages
Hebrew
Arabic
English
Norwegian
Computer Skills
Microsoft Office
Cloudbeds, Frontdesk Anywhere
Maestro PMS, MSI CloudPM
RDPWin
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Leadership Skills
Problem-solving
Teamwork
Time Management

Volunteering

09/2018 - 11/2018, Street Fundraiser, Norwegian Refugee Council, Alesund, Norway

Certificates

02/2018, Driving Licence, Driving School
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