Assistant Service Manager Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Assistant Service Manager Resume Example (Full Text Version)

Karin Yamashiro

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Performance-driven and dedicated Assistant Service Manager with 3+ years of extensive experience in managing various service operations, maintaining all-time great customer satisfaction, and monitoring and analyzing service sales. Great communicator with a highly professional attitude, excellent analytical skills, and well-developed ability to work and perform well in a team.

Work experience

06/2016 - 06/2019, Assistant Service Manager, ProQuest, LLC, Ann Arbor, MI, United States

Provided beneficial support to multiple Service Managers and performed and was responsible for various service operations.
Communicated with clients, completed detailed daily/weekly service reports, and worked on the constant improvement of all daily business operations.
Maintained all-time great customer satisfaction and developed and implemented new, more efficient daily service processes.
Monitored and analyzed service sales, assisted in payroll management, and executed other duties as assigned by managers.
Awarded Employee of the Month for increasing the efficiency of multiple daily business operations by 25% within 1 year.

Education

09/2012 - 05/2016, Business Administration with Economics, Louisiana State University, Baton Rouge, LA, United States

GPA: 3.98 (Top 10% of the Program)

The 2015 Academic Excellence Award winner

Clubs and Societies: Economics Society, Film Society, Psychology Society

09/2008 - 05/2012, Gymnasium, Tokyo Metropolitan Kokusai High School, Tokyo, Japan

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2012 Best Graduate Award winner

Activities: Business Club, Karate Club, Taekwondo Club

Skills

Languages

Japanese

English

French

Computer Skills

Microsoft Office

QuickBooks Enterprise

Wrike, mHelpDesk

GeoOp, ServiceTitan

Interpersonal Skills

Ability to Work under Pressure

Analytical Skills

Communication Skills

Good Team Player

Multitasking

Time Management

Volunteering

09/2014 - 05/2015, Vice President, Louisiana State University Film Society, Baton Rouge, LA, United States

Certificates

03/2019, Certified Service Manager, Service Management Institute

04/2015, Driving Licence

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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