Assistant Service Manager Resume Example (Text version)
Email address: firstname.lastname@example.org
Phone number: 555-555-5555
Performance-driven and dedicated Assistant Service Manager with 3+ years of extensive experience in managing various service operations, maintaining all-time great customer satisfaction, and monitoring and analyzing service sales. Great communicator with a highly professional attitude, excellent analytical skills, and well-developed ability to work and perform well in a team.
06/2016 - 06/2019, Assistant Service Manager, ProQuest, LLC, Ann Arbor, MI, United States
- Provided beneficial support to multiple Service Managers and performed and was responsible for various service operations.
- Communicated with clients, completed detailed daily/weekly service reports, and worked on the constant improvement of all daily business operations.
- Maintained all-time great customer satisfaction and developed and implemented new, more efficient daily service processes.
- Monitored and analyzed service sales, assisted in payroll management, and executed other duties as assigned by managers.
- Awarded Employee of the Month for increasing the efficiency of multiple daily business operations by 25% within 1 year.
09/2012 - 05/2016, Business Administration with Economics, Louisiana State University, Baton Rouge, LA, United States
GPA: 3.98 (Top 10% of the Program)
The 2015 Academic Excellence Award winner
Clubs and Societies: Economics Society, Film Society, Psychology Society
09/2008 - 05/2012, Gymnasium, Tokyo Metropolitan Kokusai High School, Tokyo, Japan
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
The 2012 Best Graduate Award winner
Activities: Business Club, Karate Club, Taekwondo Club
Ability to Work under Pressure
Good Team Player
09/2014 - 05/2015, Vice President, Louisiana State University Film Society, Baton Rouge, LA, United States
03/2019, Certified Service Manager, Service Management Institute