Assistant Service Manager Resume Example

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Assistant Service Manager Resume Example (Full Text Version)

Karin Yamashiro

Email address:
Phone number: 555-555-5555


Performance-driven and dedicated Assistant Service Manager with 3+ years of extensive experience in managing various service operations, maintaining all-time great customer satisfaction, and monitoring and analyzing service sales. Great communicator with a highly professional attitude, excellent analytical skills, and well-developed ability to work and perform well in a team.

Work experience

06/2016 - 06/2019, Assistant Service Manager, ProQuest, LLC, Ann Arbor, MI, United States
  • Provided beneficial support to multiple Service Managers and performed and was responsible for various service operations.
  • Communicated with clients, completed detailed daily/weekly service reports, and worked on the constant improvement of all daily business operations.
  • Maintained all-time great customer satisfaction and developed and implemented new, more efficient daily service processes.
  • Monitored and analyzed service sales, assisted in payroll management, and executed other duties as assigned by managers.
  • Awarded Employee of the Month for increasing the efficiency of multiple daily business operations by 25% within 1 year.


09/2012 - 05/2016, Business Administration with Economics, Louisiana State University, Baton Rouge, LA, United States

GPA: 3.98 (Top 10% of the Program)

The 2015 Academic Excellence Award winner

Clubs and Societies: Economics Society, Film Society, Psychology Society

09/2008 - 05/2012, Gymnasium, Tokyo Metropolitan Kokusai High School, Tokyo, Japan

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2012 Best Graduate Award winner

Activities: Business Club, Karate Club, Taekwondo Club


Computer Skills
Microsoft Office
QuickBooks Enterprise
Wrike, mHelpDesk
GeoOp, ServiceTitan
Interpersonal Skills
Ability to Work under Pressure
Analytical Skills
Communication Skills
Good Team Player
Time Management


09/2014 - 05/2015, Vice President, Louisiana State University Film Society, Baton Rouge, LA, United States


03/2019, Certified Service Manager, Service Management Institute
04/2015, Driving Licence
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