Access Management Administrator at Charles Schwab Resume Sample

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Access Management Administrator at Charles Schwab Resume Sample (Full Text Version)

Richard Wall

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Results-driven system administrator, seeking to use proven scripting and problem solving skills to help streamline processes for better productivity.

Work experience

11/2018 - present, ICC Monitoring Analyst, CVS Health, Scottsdale, AZ

·  Provide 24 hour, 7 day-a-week front line monitoring of Applications and Infrastructure supporting the CVS Health partner, client and customer base. 

·  Provide application and system monitoring by shift

·  Respond to warning/error messages via tool or user

·  Perform periodic system health checks

·  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems processes and review of system and application logs

·  Systems monitoring and capacity planning

·  Provide technical support for hardware and software of in-office and remote employees

01/2014 - 11/2018, Associate Infrastructure Admin – IT Operations, American Airlines, Tempe, AZ

Worked on a team of 20 to provide 24-7 support of enterprise server environments

  • Perform regularly scheduled patching on all windows servers with the use of Shavlik
  • Help application teams schedule a 4 week cycle for their stage/dev/test/production environment servers
  • Perform scheduled windows patching of servers with SCCM
  • First level support for primary/secondary data centers, as well as virtual environment
  • Diagnose issues proactively as alarms arise through monitoring tools
  • Accept escalation of technical issues from supporting teams
  • Complete tickets submitted by help desk in the order they are received through Cherwell
  • Grant application access through security groups
  • First level support for Windows Active Directory/group policy issues
  • Assess areas for possible automation when necessary
  • Coordinate with offsite techs to support physical hardware in airports all over the world
  • Assist on bridge calls for technical issues that are impacting the airline
  • Monitor network topology for all airports and offsite offices for the enterprise
  • Do daily walks of the data center to locate any failing hardware
02/2012 - 01/2014, Internal Help Desk Support, American Airlines, Tempe, AZ

Support internal employees as they called into our 24-7 call center

  • Take incoming calls from end users for various application issues
  • Escalate any widespread issues to next level support
  • Create documentation to teach help desk employees troubleshooting steps
  • Train/monitor new hires during their probational period
  • Assist in paging teams to join bridge calls when issues are escalated
03/2010 - 02/2012, Technical Analysis Desktop Support, Dell, Gilbert, AZ

Onsite desktop support for Mercy Gilbert Medical Center

  • Take incoming calls from end users for various application/desktop issues
  • Work tickets that end users submit through the help desk
  • Work with medical staff to resolve hardware issues
  • 24-7 On Call support for 1 week every 2 month rotation
  • Support of printers, scanners, desktops, and other computerized medical equipment

Skills

Scripting
Powershell
HTML
CSS
Python
C
Monitoring Tools
HPSIM
New Relic Synthetics
Moogsoft
CA Spectrum
Splunk
Dynatrace
Operating Systems
Windows
Mac OS
Linux
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